Zapp e-wallet is a lifestyle e-wallet that features exciting cashless and chat features that you can take with you on your phone wherever you go and whenever you need it.
With Zapp e-wallet, you can:
It’s easy! Just download Zapp app from the App Store or Google Play Store and follow the required steps to sign up.
Your device must be compatible with the following operating system:
For security and best experience purposes, we strongly advise you not to use Zapp on a jailbroken or rooted device. Messages will not be protected by end-to-end encryption and certain functions may not work on a jailbroken or rooted phone.
To change your Zapp password, navigate to My Account > Profile > Password > Tap “Edit”
There are two types of Zapp Account - Zapp Basic Account (ZBA) and Zapp Premium Account (ZPA).
A ZBA user can perform all the functions mentioned above except for the fund transfer.
A ZPA user can access all the functions, as well as more exciting ones that will be launched exclusively for ZPA users only. It is free to upgrade to a ZPA account. Do it now.
You need to be 18 years old and above to upgrade to ZPA .
Step 1. Navigate to My Account > Profile > Tap on ‘Upgrade’ button
Step 2. Key in your MyKad/Passport info and upload images of your MyKad/ Passport
To change to a new number, simply head over to My Account > Phone Number > Tap “Edit”.
If you have a new phone, you may download Zapp on the new phone and sign in to Zapp as per usual.
Note: You won’t be able to migrate your ZappChat messages across different types of phones.
It’s an Identification code for Zapp account. You can have your nickname as your Zapp ID
Identification of your Zapp account
Sorry, you cannot change your Zapp ID once it has been created.
Yes, Zapp is licensed by Bank Negara Malaysia's (BNM) and complies with its regulations. Additionally, our Zapp e-wallet app is secured via end-to-end encryption. You need a 6-digit transaction PIN or fingerprint/ face ID that only you know to authorize each transaction. Do not share your PIN with anyone or keep it at a place that can be easily accessed by 3rd party. On top of that, you may only register up to two mobile devices to Zapp.
Yes, it is protected. We obtain your consent prior to the use or sharing of your personal information for any purpose beyond the requirements for which it was originally collected. However, we may (with your authorization) share your personal information with other third parties under certain scenarios permitted by law. You may refer to our Privacy Policy for more information.
A Transaction PIN is a 6-digit PIN that you have created when you signed up as a Zapp user. You need to key in the Transaction PIN every time you perform a transaction, as a mean to authorize the transaction. Do not use a PIN which can easily be guessed by 3rd party, eg 111111, 123456 or your date of birth.
You can do this via Online Banking / FPX or Debit Card
| Online Banking / FPX | Minimum RM20 |
| Debit card | Minimum RM20 |
| Account Type | Minimum Balance | Maximum Balance |
|---|---|---|
| ZBA | None | RM200 |
| ZPA | None | RM1500 |
If there are insufficient funds during a transaction, the system will prompt you to top up your Zapp account before allowing you to proceed with the transaction.
It allows you to transfer funds from your Zapp account to another Zapp account holder or your local bank account. This feature is only available for ZPA users.
Yes, you can do so by selecting the Request icon in the Zapp homepage.
Fund transfer to other Zapp users is free. A processing fee of RM0.53 maximum is applicable to fund transfer to own bank account.
The minimum amount is RM1.
The minimum amount is RM1
Click at the transfer icon at home page and proceed key in Zapp ID or phone number, you can also find Zapp ID from the list. Then amount to transfer and reference and complete.
Click at the Request icon at Home page and proceed to key in Zapp ID, amount and reference and complete.
Step 1. Click on the Transfer icon at the home page
Step 2: Select local bank and fill in the transfer details
Step 3: Select bank
Step 4: Key in account number
Step 5: Full name as per NRIC will be auto filled as per your registration
Step 6: Key in amount to transfer
Step 7: Click Next
Step 8: Verify the bank account number
Step 9: Key in 6-digit Transaction PIN
Step 10: Transfer is completed
The transaction status is displayed at the end of each transaction. You can also go to Transaction History or Balance to verify.
It will take 2-3 business days for the funds to be transferred.
Merchants who are not selling or providing non-halal products but do not have JAKIM’s Halal certificate. Merchants under this category are required to renew their declaration of products on yearly basis.
When making a purchase, you can tap the round scanner icon at the bottom of your Zapp homepage to open the QR code scanner & Pay.
You can use the in-app QR code scanner to scan the merchant’s QR code and authorize the transaction with your PIN to make a purchase.
Should you experience any interruption at any stage while performing a transaction with Zapp, we advise you to confirm the transaction status by checking your account balance to confirm whether the transaction is successful or not. If you do find any discrepancies, you can contact us at 03-76616211 or hellocs@i-serve.com.my
You will receive an e-mail from your respective bank when the funds are in. If your transfer was not successful, you will be notified and you will be refunded in 3 business days.
Once the transaction is completed successfully, it cannot be cancelled or reversed. If you are wrongly charged, you may contact our customer service for assistance.
To reset your password, please follow the steps below:
If you don't see the email in your inbox, check your spam/junk folder or contact our customer service for help.
To reset your PIN, please call our Customer Service at 03-76616211 for assistance.
You can change your Zapp Transaction PIN by going to My Account > Tap on Security.
Click the Edit button.
To change Transaction PIN, please follow the steps below:
Yes, you have an option to deactivate/close your account, provided that there is no more funds in your e-wallet. Please contact our customer service at 03-76616211 or hellocs@i-serve.com.my to deactivate your account. Customer service will assist you in deleting your account from our back-end and you will receive an email once your account has been deactivated. However, we strongly encourage you not to deactivate your account as it is free and more exciting features are coming soon.
If your phone is ever lost or stolen, contact us immediately at 03-76616211. We will assist you to temporarily suspend your Zapp account, as a safety measure.
If you are eligible to receive gift vouchers, you will find them under Gifts during special promotions or offers.
Yes, every gift voucher will have an expiry date shown inside your e-wallet. Redeem it before it expires.
No, gift vouchers is not transferable.
No, gift vouchers cannot be exchanged for money or goods in any shape or form.
Silver Coins are earned when you make purchases with Zapp. After you collect a certain amount of Silver Coins, they turn into Gold Coins.
For every RM1 spent, you get 10 Silver Coins. When you have accumulated 10,000 Silver Coins, the coins will be then converted to 1 Gold Coin. You can start redeeming rewards from the Zapp Rewards catalogue when you have sufficient Gold Coins.
*Terms and Conditions:
After you earn a certain number of Silver Coins, they automatically turn into Gold Coins that allow you to redeem e-money and products.
10,000 Silver Coins = 1 Gold Coin
Your Silver Coins may not expire, but your Gold Coins can.
Your Gold Coins will expire after 2 years, on a quarterly basis based on when they were earned.
Quarterly Maintenance is divided as follows:
e.g. If you earn 20 Gold Coins in January 2019, they will expire at the end of March 2021 as it is the first quarter.
You can select any product(s) you wish to redeem on the Rewards page in the app, as long as you meet the required amount of Gold Coins for each product.
You will receive an e-mail notifying you of your redemption, as well as an e-mail to track the package after it has been shipped.
Zapp e-wallet is a lifestyle e-wallet that features exciting cashless and chat features that you can take with you on your phone wherever you go and whenever you need it.
With Zapp e-wallet, you can:
It’s easy! Just download Zapp app from the App Store or Google Play Store and follow the required steps to sign up.
Your device must be compatible with the following operating system:
For security and best experience purposes, we strongly advise you not to use Zapp on a jailbroken or rooted device. Messages will not be protected by end-to-end encryption and certain functions may not work on a jailbroken or rooted phone.
To change your Zapp password, navigate to My Account > Profile > Password > Tap “Edit”
There are two types of Zapp Account - Zapp Basic Account (ZBA) and Zapp Premium Account (ZPA).
A ZBA user can perform all the functions mentioned above except for the fund transfer.
A ZPA user can access all the functions, as well as more exciting ones that will be launched exclusively for ZPA users only. It is free to upgrade to a ZPA account. Do it now.
You need to be 18 years old and above to upgrade to ZPA .
Step 1. Navigate to My Account > Profile > Tap on ‘Upgrade’ button
Step 2. Key in your MyKad/Passport info and upload images of your MyKad/ Passport
To change to a new number, simply head over to My Account > Phone Number > Tap “Edit”.
If you have a new phone, you may download Zapp on the new phone and sign in to Zapp as per usual.
Note: You won’t be able to migrate your ZappChat messages across different types of phones.
It’s an Identification code for Zapp account. You can have your nickname as your Zapp ID
Identification of your Zapp account
Sorry, you cannot change your Zapp ID once it has been created.
Yes, Zapp is licensed by Bank Negara Malaysia's (BNM) and complies with its regulations. Additionally, our Zapp e-wallet app is secured via end-to-end encryption. You need a 6-digit transaction PIN or fingerprint/ face ID that only you know to authorize each transaction. Do not share your PIN with anyone or keep it at a place that can be easily accessed by 3rd party. On top of that, you may only register up to two mobile devices to Zapp.
Yes, it is protected. We obtain your consent prior to the use or sharing of your personal information for any purpose beyond the requirements for which it was originally collected. However, we may (with your authorization) share your personal information with other third parties under certain scenarios permitted by law. You may refer to our Privacy Policy for more information.
A Transaction PIN is a 6-digit PIN that you have created when you signed up as a Zapp user. You need to key in the Transaction PIN every time you perform a transaction, as a mean to authorize the transaction. Do not use a PIN which can easily be guessed by 3rd party, eg 111111, 123456 or your date of birth.
You can do this via Online Banking / FPX or Debit Card
| Online Banking / FPX | Minimum RM20 |
| Debit card | Minimum RM20 |
| Account Type | Minimum Balance | Maximum Balance |
|---|---|---|
| ZBA | None | RM200 |
| ZPA | None | RM1500 |
If there are insufficient funds during a transaction, the system will prompt you to top up your Zapp account before allowing you to proceed with the transaction.
It allows you to transfer funds from your Zapp account to another Zapp account holder or your local bank account. This feature is only available for ZPA users.
Yes, you can do so by selecting the Request icon in the Zapp homepage.
Fund transfer to other Zapp users is free. A processing fee of RM0.53 maximum is applicable to fund transfer to own bank account.
The minimum amount is RM1.
The minimum amount is RM1
Click at the transfer icon at home page and proceed key in Zapp ID or phone number, you can also find Zapp ID from the list. Then amount to transfer and reference and complete.
Click at the Request icon at Home page and proceed to key in Zapp ID, amount and reference and complete.
Step 1. Click on the Transfer icon at the home page
Step 2: Select local bank and fill in the transfer details
Step 3: Select bank
Step 4: Key in account number
Step 5: Full name as per NRIC will be auto filled as per your registration
Step 6: Key in amount to transfer
Step 7: Click Next
Step 8: Verify the bank account number
Step 9: Key in 6-digit Transaction PIN
Step 10: Transfer is completed
The transaction status is displayed at the end of each transaction. You can also go to Transaction History or Balance to verify.
It will take 2-3 business days for the funds to be transferred.
You will receive an e-mail from your respective bank when the funds are in. If your transfer was not successful, you will be notified and you will be refunded in 3 business days.
Merchants who are not selling or providing non-halal products but do not have JAKIM’s Halal certificate. Merchants under this category are required to renew their declaration of products on yearly basis.
When making a purchase, you can tap the round scanner icon at the bottom of your Zapp homepage to open the QR code scanner & Pay.
You can use the in-app QR code scanner to scan the merchant’s QR code and authorize the transaction with your PIN to make a purchase.
Should you experience any interruption at any stage while performing a transaction with Zapp, we advise you to confirm the transaction status by checking your account balance to confirm whether the transaction is successful or not. If you do find any discrepancies, you can contact us at 03-76616211 or hellocs@i-serve.com.my
You will receive an e-mail from your respective bank when the funds are in. If your transfer was not successful, you will be notified and you will be refunded in 3 business days.
Once the transaction is completed successfully, it cannot be cancelled or reversed. If you are wrongly charged, you may contact our customer service for assistance.
To reset your password, please follow the steps below:
If you don't see the email in your inbox, check your spam/junk folder or contact our customer service for help.
To reset your PIN, please call our Customer Service at 03-76616211 for assistance.
You can change your Zapp Transaction PIN by going to My Account > Tap on Security.
Click the Edit button.
To change Transaction PIN, please follow the steps below:
Yes, you have an option to deactivate/close your account, provided that there is no more funds in your e-wallet. Please contact our customer service at 03-76616211 or hellocs@i-serve.com.my to deactivate your account. Customer service will assist you in deleting your account from our back-end and you will receive an email once your account has been deactivated. However, we strongly encourage you not to deactivate your account as it is free and more exciting features are coming soon.
If your phone is lost or stolen, contact us immediately at 03-76616211. We will assist you to temporarily suspend your Zapp account, as a safety measure.
If you are eligible to receive gift vouchers, you will find them under Gifts during special promotions or offers.
Yes, every gift voucher comes with an expiry date as reflected in your e-wallet. Redeem it before it expires.
No, gift vouchers is not transferable.
No, gift vouchers cannot be exchanged for money or goods in any shape or form.
Silver Coins are earned when you make purchases with Zapp. After you collect a certain amount of Silver Coins, they turn into Gold Coins.
For every RM1 spent, you get 10 Silver Coins. When you have accumulated 10,000 Silver Coins, the coins will be then converted to 1 Gold Coin. You can start redeeming rewards from the Zapp Rewards catalogue when you have sufficient Gold Coins.
*Terms and Conditions:
After you earn a certain number of Silver Coins, they automatically turn into Gold Coins that allow you to redeem e-money and products.
10,000 Silver Coins = 1 Gold Coin
Your Silver Coins may not expire, but your Gold Coins can.
Your Gold Coins will expire after 2 years, on a quarterly basis based on when they were earned.
Quarterly Maintenance is divided as follows:
e.g. If you earn 20 Gold Coins in January 2019, they will expire at the end of March 2021 as it is the first quarter.
You can select any product(s) you wish to redeem on the Rewards page in the app, as long as you meet the required amount of Gold Coins for each product.
You will receive an e-mail notifying you of your redemption, as well as an e-mail to track the package after it has been shipped.
Zapp e-wallet is a lifestyle e-wallet that features exciting cashless and chat features that you can take with you on your phone wherever you go and whenever you need it.
With Zapp e-wallet, you can:
It’s easy! Just download Zapp app from the App Store or Google Play Store and follow the required steps to sign up.
For the best experience, we strongly advise you not to use Zapp on a jailbroken or rooted device. Messages will not be protected by end-to-end encryption and certain functions may not work on a jailbroken or rooted phone.
To change your Zapp password, navigate to My Account > Profile > Password > Tap “Edit”
There are two types of Zapp Account - Zapp Basic Account (ZBA) and Zapp Premium Account (ZPA).
A ZBA user can perform all the functions mentioned above except for the fund transfer.
A ZPA user can access all the functions, as well as more exciting ones that will be launched exclusively for ZPA users only. It is free to upgrade to a ZPA account. Do it now.
You need to be 18 years old and above to upgrade to ZPA .
Step 1. Navigate to My Account > Profile > Tap on ‘Upgrade’ button
Step 2. Key in your MyKad/Passport info and upload images of your MyKad/ Passport
To change to a new number, simply head over to My Account > Phone Number > Tap “Edit”.
If you have a new phone, you may download Zapp on the new phone and sign in to Zapp as per usual.
Note: You won’t be able to migrate your ZappChat messages across different types of phones.
It’s an Identification code for Zapp account. You can have your nickname as your Zapp ID
Identification of your Zapp account
Sorry, you cannot change your Zapp ID once it has been created.
Yes, Zapp is licensed by Bank Negara Malaysia's (BNM) and complies with its regulations. Additionally, our Zapp e-wallet app is secured via end-to-end encryption. You need a 6-digit transaction PIN or fingerprint/ face ID that only you know to authorize each transaction. Do not share your PIN with anyone or keep it at a place that can be easily accessed by 3rd party. On top of that, you may only register up to two mobile devices to Zapp.
Yes, it is protected. We obtain your consent prior to the use or sharing of your personal information for any purpose beyond the requirements for which it was originally collected. However, we may (with your authorization) share your personal information with other third parties under certain scenarios permitted by law. You may refer to our Privacy Policy for more information.
A Transaction PIN is a 6-digit PIN that you have created when you signed up as a Zapp user. You need to key in the Transaction PIN every time you perform a transaction, as a mean to authorize the transaction. Do not use a PIN which can easily be guessed by 3rd party, eg 111111, 123456 or your date of birth.
You can do this via Online Banking / FPX or Debit Card
| Online Banking / FPX | Minimum RM20 |
| Debit card | Minimum RM20 |
| Account Type | Minimum Balance | Maximum Balance |
|---|---|---|
| ZBA | None | RM200 |
| ZPA | None | RM1500 |
If there are insufficient funds during a transaction, the system will prompt you to top up your Zapp account before allowing you to proceed with the transaction.
It allows you to transfer funds from your Zapp account to another Zapp account holder or your local bank account. This feature is only available for ZPA users.
Yes, you can do so by selecting the Request icon in the Zapp homepage.
Fund transfer to other Zapp users is free. A processing fee of RM0.53 maximum is applicable to fund transfer to own bank account.
The minimum amount is RM1.
The minimum amount is RM1
Click at the transfer icon at home page and proceed key in Zapp ID or phone number, you can also find Zapp ID from the list. Then amount to transfer and reference and complete.
Click at the Request icon at Home page and proceed to key in Zapp ID, amount and reference and complete.
Step 1. Click on the Transfer icon at the home page
Step 2: Select local bank and fill in the transfer details
Step 3: Select bank
Step 4: Key in account number
Step 5: Full name as per NRIC will be auto filled as per your registration
Step 6: Key in amount to transfer
Step 7: Click Next
Step 8: Verify the bank account number
Step 9: Key in 6-digit Transaction PIN
Step 10: Transfer is completed
It will take 2-3 business days for the funds to be transferred.
You will receive an e-mail from your respective bank when the funds are in. If your transfer was not successful, you will be notified and you will be refunded in 3 business days.
Merchants who are not selling or providing non-halal products but do not have JAKIM’s Halal certificate. Merchants under this category are required to renew their declaration of products on yearly basis.
When making a purchase, you can tap the round scanner icon at the bottom of your Zapp homepage to open the QR code scanner & Pay.
You can use the in-app QR code scanner to scan the merchant’s QR code and authorize the transaction with your PIN to make a purchase.
Should you experience any interruption at any stage while performing a transaction with Zapp, we advise you to confirm the transaction status by checking your account balance to confirm whether the transaction is successful or not. If you do find any discrepancies, you can contact us at 03-76616211 or hellocs@i-serve.com.my
You will receive an e-mail from your respective bank when the funds are in. If your transfer was not successful, you will be notified and you will be refunded in 3 business days.
Once the transaction is completed successfully, it cannot be cancelled or reversed. If you are wrongly charged, you may contact our customer service for assistance.
To reset your password, please follow the steps below:
If you don't see the email in your inbox, check your spam/junk folder or contact our customer service for help.
To reset your PIN, please call our Customer Service at 03-76616211 for assistance.
You can change your Zapp Transaction PIN by going to My Account > Tap on Security.
Click the Edit button.
To change Transaction PIN, please follow the steps below:
Yes, you have an option to deactivate/close your account, provided that there is no more funds in your e-wallet. Please contact our customer service at 03-76616211 or hellocs@i-serve.com.my to deactivate your account. Customer service will assist you in deleting your account from our back-end and you will receive an email once your account has been deactivated. However, we strongly encourage you not to deactivate your account as it is free and more exciting features are coming soon.
NO, however you may opt to close your current Zapp account and register again with new Zapp account and choose conventional e-wallet.
Yes, you can choose either Zapp Islamic e-wallet or conventional Zapp e-wallet but only 1-time selection is allowed.
Yes, you can choose either Zapp Islamic or conventional Zapp but only 1-time selection is allowed.
If your phone is lost or stolen, contact us immediately at 03-76616211. We will assist you to temporarily suspend your Zapp account, as a safety measure.
If you are eligible to receive gift vouchers, you will find them under Gifts during special promotions or offers.
Yes, every gift voucher comes with an expiry date as reflected in your e-wallet. Redeem it before it expires.
No, gift vouchers is not transferable.
No, gift vouchers cannot be exchanged for money or goods in any shape or form.
Silver Coins are earned when you make purchases with Zapp. After you collect a certain amount of Silver Coins, they turn into Gold Coins.
For every RM1 spent, you get 10 Silver Coins. When you have accumulated 10,000 Silver Coins, the coins will be then converted to 1 Gold Coin. You can start redeeming rewards from the Zapp Rewards catalogue when you have sufficient Gold Coins.
*Terms and Conditions:
After you earn a certain number of Silver Coins, they automatically turn into Gold Coins that allow you to redeem e-money and products.
10,000 Silver Coins = 1 Gold Coin
Your Silver Coins may not expire, but your Gold Coins can.
Your Gold Coins will expire after 2 years, on a quarterly basis based on when they were earned.
Quarterly Maintenance is divided as follows:
e.g. If you earn 20 Gold Coins in January 2019, they will expire at the end of March 2021 as it is the first quarter.
You can select any product(s) you wish to redeem on the Rewards page in the app, as long as you meet the required amount of Gold Coins for each product.
You will receive an e-mail notifying you of your redemption, as well as an e-mail to track the package after it has been shipped.
For Android devices, it is not possible to move ZappChat to a memory card (SD card) at this time. We are working on improving our application size and memory utilisation. In the meantime, if you need to free up space for ZappChat, we recommend moving other applications and media files to your SD card.
For iOS devices, it is not possible as your device doesn’t allow transfer to external SD cards.
ZappChat uses your phone's Internet connection to send and receive messages. As long as you have not exceeded your data limit or are connected to a WiFi network, your service provider should not charge you for messaging over ZappChat
Important: Additional mobile data charges may apply if you are on data roaming. If you send SMS messages to your friends inviting them to use ZappChat, service charges from your Telco provider may apply.
Step 1. Open A Chat.
Step 2. Tap 'Add' Next To The Text Field And Select One Of These:
ZappChat voice messaging allows you to instantly communicate with contacts and groups. It provides an enriching chat experience, and you can use it to deliver important and time-sensitive information. All voice messages are downloaded automatically.
How to send a voice message:
To delete an individual chat:
To delete a group chat:
To create a group chat:
You may also add a group icon by tapping the camera icon, where you can either select a photo from your gallery or take a photo with your camera. Once set, the icon will appear next to the group in the Chats tab.Tap Create when you're done.
To add a new contact, you may:
Voice calling lets you call your contacts using ZappChat for free, even if they’re in another country. Voice calling uses your phone’s Internet connection rather than your cellular plan’s voice minutes. Data charges may apply.
To make a voice or video call:
To block an unknown number:
To unblock a contact:
An end-to-end encryption ensures your messages, photos, videos, voice messages, documents, status updates and calls are secured from falling into the wrong hands.
ZappChat end-to-end encryption ensures only you and the person you're communicating with are able to read what has been sent. Rest assured that Zapp does not have access to the information. Your messages are secured with locks, and only the recipient and you have the special keys needed to unlock and read your messages. For added protection, every message you send has a unique lock and key. All of this happens automatically.
Important: End-to-end encryption is always active. There is no option to turn off end-to-end encryption.
Zapp e-wallet is a lifestyle e-wallet that features exciting cashless and chat features that you can take with you on your phone wherever you go and whenever you need it.
With Zapp e-wallet, you can:
It’s easy! Just download Zapp app from the App Store or Google Play Store and follow the required steps to sign up.
Your device must be operating on Android 2.3.3 or iOS 8.0 or newer.
To change your Zapp password, navigate to My Account > Profile > Password > Tap “Edit”
There are two types of Zapp Account - Zapp Basic Account (ZBA) and Zapp Premium Account (ZPA).
A ZBA user can perform all the functions mentioned above except for the fund transfer.
A ZPA user can access all the functions, as well as more exciting ones that will be launched exclusively for ZPA users only. It is free to upgrade to a ZPA account. Do it now.
You need to be 18 years old and above to upgrade to ZPA .
Step 1. Navigate to My Account > Profile > Tap on ‘Upgrade’ button
Step 2. Key in your MyKad/Passport info and upload images of your MyKad/ Passport
To change to a new number, simply head over to My Account > Phone Number > Tap “Edit”.
If you have a new phone, you may download Zapp on the new phone and sign in to Zapp as per usual.
Note: You won’t be able to migrate your ZappChat messages across different types of phones.
It’s an Identification code for Zapp account. You can have your nickname as your Zapp ID
Identification of your Zapp account
Sorry, you cannot change your Zapp ID once it has been created.
Yes, Zapp is licensed by Bank Negara Malaysia's (BNM) and complies with its regulations. Additionally, our Zapp e-wallet app is secured via end-to-end encryption. You need a 6-digit transaction PIN or fingerprint/ face ID that only you know to authorize each transaction. Do not share your PIN with anyone or keep it at a place that can be easily accessed by 3rd party. On top of that, you may only register up to two mobile devices to Zapp.
Yes, it is protected. We obtain your consent prior to the use or sharing of your personal information for any purpose beyond the requirements for which it was originally collected. However, we may (with your authorization) share your personal information with other third parties under certain scenarios permitted by law. You may refer to our Privacy Policy for more information.
A Transaction PIN is a 6-digit PIN that you have created when you signed up as a Zapp user. You need to key in the Transaction PIN every time you perform a transaction, as a mean to authorize the transaction. Do not use a PIN which can easily be guessed by 3rd party, eg 111111, 123456 or your date of birth.
You can do this via Online Banking / FPX or Debit Card (for UPA users only):
| Online Banking / FPX | Minimum RM20 |
| Debit card | Minimum RM20 |
| Account Type | Minimum Balance | Maximum Balance |
|---|---|---|
| ZBA | None | RM200 |
| ZPA | None | RM1500 |
If there are insufficient funds during a transaction, the system will prompt you to top up your Zapp account before allowing you to proceed with the transaction.
It allows you to transfer funds from your Zapp account to another Zapp account holder or your local bank account. This feature is only available for ZPA users.
Yes, you can do so by selecting the Request icon in the Zapp homepage.
Fund transfer to other Zapp users is free. A processing fee of RM0.53 maximum is applicable to fund transfer to own bank account.
The minimum amount is RM1.
The minimum amount is RM1.
Click at the transfer icon at home page and proceed key in Zapp ID or phone number, you can also find Zapp ID from the list. Then amount to transfer and reference and complete.
Click at the Request icon at Home page and proceed to key in Zapp ID, amount and reference and complete.
Step 1. Click on the Transfer icon at the home page
Step 2: Select local bank and fill in the transfer details
Step 3: Select bank
Step 4: Key in account number
Step 5: Full name as per NRIC will be auto filled as per your registration
Step 6: Key in amount to transfer
Step 7: Click Next
Step 8: Verify the bank account number
Step 9: Key in 6-digit Transaction PIN
Step 10: Transfer is completed
The transaction status is displayed at the end of each transaction. You can also go to Transaction History or Balance to verify.
It will take 2-3 business days for the funds to be transferred.
Merchants who are not selling or providing non-halal products but do not have JAKIM’s Halal certificate. Merchants under this category are required to renew their declaration of products on yearly basis.
When making a purchase, you can tap the round scanner icon at the bottom of your Zapp homepage to open the QR code scanner & Pay.
You can use the in-app QR code scanner to scan the merchant’s QR code and authorize the transaction with your PIN to make a purchase.
Should you experience any interruption at any stage while performing a transaction with Zapp, we advise you to confirm the transaction status by checking your account balance to confirm whether the transaction is successful or not. If you do find any discrepancies, you can contact us at 03-76616211 or hellocs@i-serve.com.my
You will receive an e-mail from your respective bank when the funds are in. If your transfer was not successful, you will be notified and you will be refunded in 3 business days.
Once the transaction is completed successfully, it cannot be cancelled or reversed. If you are wrongly charged, you may contact our customer service for assistance.
To reset your password, please follow the steps below:
If you don't see the email in your inbox, check your spam/junk folder or contact our customer service for help.
To reset your PIN, please call our Customer Service at 03-76616211 for assistance.
You can change your Zapp Transaction PIN by going to My Account > Tap on Security.
Click the Edit button.
To change Transaction PIN, please follow the steps below:
Yes, you have an option to deactivate/close your account, provided that there is no more funds in your e-wallet. Please contact our customer service at 03-76616211 or hellocs@i-serve.com.my to deactivate your account. Customer service will assist you in deleting your account from our back-end and you will receive an email once your account has been deactivated. However, we strongly encourage you not to deactivate your account as it is free and more exciting features are coming soon.
NO, however you may opt to close your current Zapp account and register again with new Zapp account and choose conventional e-wallet.
Yes, you can choose either Zapp Islamic e-wallet or conventional Zapp e-wallet but only 1-time selection is allowed.
Yes, you can choose either Zapp Islamic or conventional Zapp but only 1-time selection is allowed.
If your phone is lost or stolen, contact us immediately at 03-76616211. We will assist you to temporarily suspend your Zapp account, as a safety measure.
If you are eligible to receive gift vouchers, you will find them under Gifts during special promotions or offers.
Yes, every gift voucher comes with an expiry date as reflected in your e-wallet. Redeem it before it expires.
No, gift vouchers is not transferable.
No, gift vouchers cannot be exchanged for money or goods in any shape or form.
If you aren’t able to connect to Zapp, this is usually caused by an issue with your Internet connection or your phone's settings.
Most connection issues can be resolved by doing one of the following:
If you are sure your phone is connected to the Internet, there are a few reasons why ZappChat messages aren't going through:
When a message is sent to you via ZappChat, your phone will automatically display a push notification to alert you.
iOS apps can provide three types of notifications
For Android 6.0+:
Due to US government restrictions, new Huawei device models made available to the public after May 16, 2019, will not be able to utilize Google's apps and services.
We will update you when Zapp is made available on new Huawei devices.
Read more from Google here: https://support.google.com/android/thread/29434011?hl=en
Please contact our customer service at 03-76616211 or hellocs@i-serve.com.my to deactivate your account. Customer service will assist you in deactivating your account and you will receive your credit balance to your bank account within 3 working days.
| Phone | 03-76616211 |
| hellocs@i-serve.com.my | |
|
“Zapp e-wallet” adalah e-dompet gaya hidup yang menampilkan ciri tanpa tunai dan ciri-ciri khas mesej teks yang boleh anda bawa dengan telefon anda ke mana sahaja anda pergi dan pada bila-bila masa anda memerlukannya.
Dengan Zapp e-wallet, anda boleh:
Ianya sangat Mudah! Cukup hanya memuat turun aplikasi Zapp dari App Store atau Google Play Store dan ikuti langkah-langkah yang diperlukan untuk mendaftar.
Peranti anda mesti serasi dengan sistem operasi berikut:
Untuk tujuan keselamatan dan pengalaman yang baik, kami sangat menyarankan anda untuk tidak menggunakan Zapp pada peranti yang “di-jailbreak/di-root”. Mesej tidak akan dilindungi oleh enkripsi dari hujung ke hujung dan fungsi tertentu mungkin tidak berfungsi pada peranti tersebut.
Untuk menukar kata laluan Zapp anda, Sila ke “My Account”> “Profile”> “Password”> klik "Edit"
Terdapat dua jenis Akaun Zapp – “Zapp Basic Account” (ZBA) dan “Zapp Premium Account” (ZPA).
Pengguna ZBA dapat melakukan semua fungsi yang ada di dalam aplikasi kecuali untuk pemindahan dana.
Pengguna ZPA dapat mengakses semua fungsi dan juga mengakses fungsi yang lebih menarik yang akan dilancarkan secara eksklusif untuk pengguna ZPA sahaja. Naik taraf ke akaun ZPA adalah percuma. Lakukan sekarang!
Anda perlu berumur 18 tahun ke atas untuk menaik taraf akaun ke ZPA.
Langkah 1. Sila ke “My Account” > “Profile”> Klik ikon “Upgrade”
Langkah 2. Masukkan maklumat MyKad / Pasport anda dan muat naik gambar MyKad / Pasport anda
Untuk menukar ke nombor telefon yang baru, sila ke “My Account”> “Phone Number”> Klik ikon "Edit".
Sekiranya anda mempunyai telefon baru, anda boleh memuat turun Zapp di telefon baru dan log masuk ke Zapp seperti biasa.
Catatan: Anda tidak dapat memindahkan mesej ZappChat anda ke pelbagai jenis telefon.
Ini adalah kod pengenalan untuk akaun Zapp. Anda boleh mempunyai nama samaran anda sebagai Zapp ID anda
Pengenalan akaun Zapp anda
Maaf, Anda tidak dapat mengubah Zapp ID anda setelah ia dibuat.
Ya, Zapp dilesenkan oleh Bank Negara Malaysia (BNM) dan mematuhi peraturannya. Selain itu, aplikasi Zapp kami dijamin selamat melalui enkripsi hujung ke hujung. Anda memerlukan PIN transaksi 6 digit atau cap jari / ID muka yang hanya anda ketahui untuk membenarkan setiap transaksi. Jangan berkongsi PIN anda dengan sesiapa sahaja atau menyimpannya di tempat yang mudah diakses oleh pihak ketiga. Selain itu, anda hanya boleh mendaftar sehingga dua peranti mudah alih ke Zapp.
Ya, ia dilindungi. Kami mendapatkan persetujuan anda sebelum penggunaan atau perkongsian maklumat peribadi anda untuk tujuan apa pun di luar syarat yang pada awalnya dikumpulkan. Walau bagaimanapun, kami mungkin (dengan kebenaran anda) berkongsi maklumat peribadi anda dengan pihak ketiga yang lain di bawah senario tertentu yang dibenarkan oleh undang-undang. Anda boleh merujuk kepada Dasar Privasi kami untuk maklumat lebih lanjut.
PIN Transaksi adalah PIN 6 digit yang telah anda buat semasa anda mendaftar sebagai pengguna Zapp. Anda perlu memasukkan PIN Transaksi setiap kali melakukan transaksi, sebagai kaedah untuk membenarkan transaksi tersebut. Jangan gunakan PIN yang dapat diteka dengan mudah oleh pihak ke-3, misalnya 111111, 123456 atau tarikh lahir anda.
Anda boleh melakukannya melalui Perbankan Dalam Talian / FPX atau Kad Debit
| Perbankan Dalam Talian / FPX | Minimum RM20 |
| Debit Kat | Minimum RM20 |
| Jenis Akaun | Baki Minimum | Baki Maksimum |
|---|---|---|
| ZBA | Tiada | RM200 |
| ZPA | Tiada | RM1500 |
Sekiranya dana tidak mencukupi semasa transaksi, sistem akan meminta anda untuk menambah nilai akaun Zapp sebelum membolehkan anda meneruskan transaksi.
Ini membolehkan anda memindahkan dana dari akaun Zapp anda ke pemegang akaun Zapp yang lain atau ke akaun bank tempatan anda. Ciri ini hanya untuk pengguna ZPA sahaja.
Ya, anda boleh melakukannya dengan memilih ikon Permintaan di laman utama Zapp.
Pemindahan dana kepada pengguna Zapp lain adalah percuma. Bayaran pemprosesan maksimum RM0.53 dikenakan untuk pemindahan dana ke akaun bank sendiri.
Jumlah minimum adalah RM1.
Jumlah minimum adalah RM1.
Klik pada ikon “Transfer” di laman utama dan masukkan kunci Zapp ID atau nombor telefon, anda juga dapat mencari Zapp ID dari senarai yang disediakan. Kemudian masukkan jumlah untuk pindahan, rujukan dan lengkapkan.
Klik pada ikon “Request” di Laman utama dan masukkan Zapp ID, jumlah serta rujukan Zapp dan lengkapkan.
Langkah 1. Klik pada ikon “Transfer” di laman utama
Langkah 2: Klik “Withdrawal” dan isikan maklumat pemindahan
Langkah 3: Pilih bank
Langkah 4: Masukkan nombor akaun
Langkah 5: Nama penuh mengikut Kad Pengenalan akan diisi secara automatik mengikut pendaftaran anda
Langkah 6: Masukkan jumlah yang akan dipindahkan
Langkah 7: Isi Rujukan yang berkenaan dan Klik “Next”
Langkah 8: Sahkan maklumat yang diisi terutama nombor akaun bank dan klik “Confirm”
Langkah 9: Masukkan PIN Transaksi 6 digit
Langkah 10: Pemindahan selesai
Status transaksi dipaparkan di setiap hujung transaksi. Anda juga boleh pergi ke Sejarah Transaksi atau Baki untuk mengesahkan.
Dana akan dipindahkan dalam masa 2-3 hari bekerja.
Anda akan menerima e-mel dari bank anda semasa dana masuk. Sekiranya pemindahan anda tidak berjaya, anda akan diberitahu dan dana anda akan dikembalikan dalam masa 3 hari bekerja.
Peniaga yang tidak menjual atau menyediakan produk tidak halal tetapi tidak mempunyai sijil Halal JAKIM. Peniaga di bawah kategori ini diminta untuk memperbaharui pengisytiharan produk mereka setiap tahun.
Semasa membuat pembelian, anda boleh klik ikon pengimbas bulat di bahagian bawah laman utama Zapp untuk membuka pengimbas kod QR & Bayar.
Anda boleh menggunakan pengimbas kod QR dalam aplikasi untuk mengimbas kod QR peniaga dan membenarkan transaksi tersebut dengan PIN anda untuk melakukan pembelian.
Sekiranya anda mengalami gangguan pada tahap apa pun semasa melakukan transaksi dengan Zapp, kami menyarankan anda untuk mengesahkan status transaksi dengan memeriksa baki akaun anda untuk mengesahkan sama ada transaksi tersebut berjaya atau tidak. Sekiranya terdapat sebarang perbezaan, anda boleh menghubungi kami di talian 03-76616211 atau hellocs@i-serve.com.my
Setelah transaksi selesai dengan jayanya, transaksi tersebut tidak dapat dibatalkan atau dikembalikan. Sekiranya anda tersalah membuat bayaran, anda boleh menghubungi khidmat pelanggan kami untuk mendapatkan bantuan.
Untuk menetapkan semula kata laluan anda, ikuti langkah-langkah di bawah:
Sekiranya anda tidak menerima e-mel di peti masuk anda, periksa folder spam / sampah anda atau hubungi khidmat pelanggan kami untuk mendapatkan bantuan.
Untuk menetapkan semula PIN anda, hubungi khidmat Pelanggan kami di talian 03-76616211 untuk mendapatkan bantuan.
Anda boleh menukar PIN Transaksi Zapp dengan pergi ke “My Account” > Klik “Security”.
Klik butang “Edit”.
Untuk menukar PIN Transaksi, ikuti langkah-langkah di bawah:
Ya, anda mempunyai pilihan untuk menyahaktifkan / menutup akaun anda, dengan syarat tidak ada lagi dana di e-wallet anda. Sila hubungi khidmat pelanggan kami di talian 03-76616211 atau hellocs@i-serve.com.my untuk menyahaktifkan akaun anda. Khidmat pelanggan kami akan membantu anda dalam menghapuskan akaun anda dan anda akan menerima e-mel setelah akaun anda dinyahaktifkan. Walau bagaimanapun, kami sangat menyarankan anda untuk tidak menyahaktifkan akaun anda kerana ianya percuma dan lebih banyak lagi ciri-ciri menarik akan datang di masa hadapan.
Sekiranya telefon anda hilang atau dicuri, segera hubungi kami di talian 03-76616211. Kami akan membantu anda menangguhkan sementara akaun Zapp anda, sebagai langkah keselamatan.
Sekiranya anda layak menerima baucar hadiah, ia boleh didapati di bawah “Gift” semasa promosi atau tawaran istimewa.
Ya, setiap baucar hadiah akan mempunyai tarikh luput yang dinyatakan di dalam e-dompet anda. Tebus sebelum ianya tamat tempoh.
Tidak, baucar hadiah tidak boleh dipindah milik.
Tidak, baucar hadiah tidak boleh ditukar dengan wang atau barangan dalam bentuk apa pun.
Untuk peranti Android, ZappChat tidak boleh dipindahkan ke kad memori (kad SD) pada masa ini. Kami sedang berusaha untuk meningkatkan saiz aplikasi dan penggunaan memori kami. Sementara itu, jika anda perlu mengosongkan ruang untuk ZappChat, kami mengesyorkan agar anda mengalihkan aplikasi dan fail media lain ke kad SD anda.
Untuk peranti iOS, ia tidak boleh dilakukan kerana peranti anda tidak membenarkan pemindahan ke kad SD luaran.
ZappChat menggunakan sambungan Internet telefon anda untuk menghantar dan menerima mesej. Selagi anda belum melebihi had data anda atau disambungkan ke rangkaian WiFi, pembekal khidmat anda tidak seharusnya mengenakan bayaran kepada anda untuk pemesejan melalui ZappChat
Penting: Caj data mudah alih tambahan mungkin dikenakan jika anda berada dalam perayauan data. Jika anda menghantar mesej SMS kepada rakan anda menjemput mereka untuk menggunakan ZappChat, caj perkhidmatan daripada pembekal Telco anda mungkin dikenakan.
Langkah 1. Buka Sembang.
Langkah 2. Ketik 'Tambah' Di Sebelah Medan Teks Dan Pilih Salah Satu Daripada Ini:
Pemesejan suara ZappChat membolehkan anda berkomunikasi dengan serta-merta dengan kenalan dan kumpulan. Ia menyediakan pengalaman sembang yang memperkaya, dan anda boleh menggunakannya untuk menyampaikan maklumat penting dan sensitif masa. Semua mesej suara dimuat turun secara automatik.
Cara menghantar mesej suara:
Untuk memadamkan sembang individu:
Untuk memadam sembang kumpulan:
Untuk membuat sembang kumpulan:
Anda juga boleh menambah ikon kumpulan dengan mengetik ikon kamera, di mana anda boleh sama ada memilih foto daripada galeri anda atau mengambil foto dengan kamera anda. Setelah ditetapkan, ikon akan muncul di sebelah kumpulan dalam tab Sembang. Ketik Buat apabila anda selesai.
Untuk menambah kenalan baharu, anda boleh:
Panggilan suara membolehkan anda menghubungi kenalan anda menggunakan ZappChat secara percuma, walaupun mereka berada di negara lain. Panggilan suara menggunakan sambungan Internet telefon anda dan bukannya minit suara pelan selular anda. Caj data mungkin dikenakan. Untuk membuat panggilan suara atau video:
Untuk menyekat nombor yang tidak diketahui:
Untuk menyahsekat kenalan:
Penyulitan hujung ke hujung memastikan mesej, foto, video, mesej suara, dokumen, kemas kini status dan panggilan anda selamat daripada jatuh ke tangan yang salah.
Penyulitan hujung ke hujung ZappChat memastikan hanya anda dan orang yang anda berkomunikasi boleh membaca apa yang telah dihantar. Yakinlah bahawa Zapp tidak mempunyai akses kepada maklumat tersebut. Mesej anda dilindungi dengan kunci, dan hanya penerima dan anda mempunyai kunci khas yang diperlukan untuk membuka kunci dan membaca mesej anda. Untuk perlindungan tambahan, setiap mesej yang anda hantar mempunyai kunci dan kunci yang unik. Semua ini berlaku secara automatik.
Penting: Penyulitan hujung ke hujung sentiasa aktif. Tiada pilihan untuk mematikan penyulitan hujung ke hujung.
Sebilangan besar masalah sambungan dapat diselesaikan dengan melakukan perkara berikut:
Sekiranya anda pasti telefon anda telah disambungkan ke internet, ada beberapa sebab mengapa mesej ZappChat tidak dapat dihantar/diterima:
Aplikasi iOS dapat memberikan tiga jenis pemberitahuan:
Untuk Android 6.0+:
Disebabkan oleh sekatan oleh pemerintah Amerika Syarikat, model peranti Huawei baru yang tersedia untuk umum selepas 16 Mei 2019, tidak akan dapat menggunakan aplikasi dan perkhidmatan Google.
Kami akan memberitahu anda apabila Zapp tersedia pada peranti Huawei baru.
Baca lebih lanjut dari Google di sini: https://support.google.com/android/thread/29434011?hl=en
Sila hubungi khidmat pelanggan kami di talian 03-76616211 atau hellocs@i-serve.com.my untuk menyahaktifkan akaun anda. Khidmat pelanggan kami akan membantu anda menyahaktifkan akaun anda dan anda akan menerima baki kredit anda ke akaun bank anda dalam masa 3 hari bekerja.
| Telefon | 03-76616211 |
| E-Mel | hellocs@i-serve.com.my |
| Alamat Surat - Menyurat |
|
Zapp e-wallet is a lifestyle e-wallet that features exciting cashless and chat features that you can take with you on your phone wherever you go and whenever you need it.
With Zapp e-wallet, you can:
It’s easy! Just download Zapp app from the App Store or Google Play Store and follow the required steps to sign up.
Your device must be compatible with the following operating system:
For security and best experience purposes, we strongly advise you not to use Zapp on a jailbroken or rooted device. Messages will not be protected by end-to-end encryption and certain functions may not work on a jailbroken or rooted phone.
To change your Zapp password, navigate to My Account > Profile > Password > Tap “Edit”
There are two types of Zapp Account - Zapp Basic Account (ZBA) and Zapp Premium Account (ZPA).
A ZBA user can perform all the functions mentioned above except for the fund transfer.
A ZPA user can access all the functions, as well as more exciting ones that will be launched exclusively for ZPA users only. It is free to upgrade to a ZPA account. Do it now.
You need to be 18 years old and above to upgrade to ZPA .
Step 1. Navigate to My Account > Profile > Tap on ‘Upgrade’ button
Step 2. Key in your MyKad/Passport info and upload images of your MyKad/ Passport
To change to a new number, simply head over to My Account > Phone Number > Tap “Edit”.
If you have a new phone, you may download Zapp on the new phone and sign in to Zapp as per usual.
Note: You won’t be able to migrate your ZappChat messages across different types of phones.
It’s an Identification code for Zapp account. You can have your nickname as your Zapp ID
Identification of your Zapp account
Sorry, you cannot change your Zapp ID once it has been created.
Yes, Zapp is licensed by Bank Negara Malaysia's (BNM) and complies with its regulations. Additionally, our Zapp e-wallet app is secured via end-to-end encryption. You need a 6-digit transaction PIN or fingerprint/ face ID that only you know to authorize each transaction. Do not share your PIN with anyone or keep it at a place that can be easily accessed by 3rd party. On top of that, you may only register up to two mobile devices to Zapp.
Yes, it is protected. We obtain your consent prior to the use or sharing of your personal information for any purpose beyond the requirements for which it was originally collected. However, we may (with your authorization) share your personal information with other third parties under certain scenarios permitted by law. You may refer to our Privacy Policy for more information.
A Transaction PIN is a 6-digit PIN that you have created when you signed up as a Zapp user. You need to key in the Transaction PIN every time you perform a transaction, as a mean to authorize the transaction. Do not use a PIN which can easily be guessed by 3rd party, eg 111111, 123456 or your date of birth.
You can do this via Online Banking / FPX or Debit Card
| Online Banking / FPX | Minimum RM20 |
| Debit card | Minimum RM20 |
| Account Type | Minimum Balance | Maximum Balance |
|---|---|---|
| ZBA | None | RM200 |
| ZPA | None | RM1500 |
If there are insufficient funds during a transaction, the system will prompt you to top up your Zapp account before allowing you to proceed with the transaction.
It allows you to transfer funds from your Zapp account to another Zapp account holder or your local bank account. This feature is only available for ZPA users.
Yes, you can do so by selecting the Request icon in the Zapp homepage.
Fund transfer to other Zapp users is free. A processing fee of RM0.53 maximum is applicable to fund transfer to own bank account.
The minimum amount is RM1.
The minimum amount is RM1
Click at the transfer icon at home page and proceed key in Zapp ID or phone number, you can also find Zapp ID from the list. Then amount to transfer and reference and complete.
Click at the Request icon at Home page and proceed to key in Zapp ID, amount and reference and complete.
Step 1. Click on the Transfer icon at the home page
Step 2: Select local bank and fill in the transfer details
Step 3: Select bank
Step 4: Key in account number
Step 5: Full name as per NRIC will be auto filled as per your registration
Step 6: Key in amount to transfer
Step 7: Click Next
Step 8: Verify the bank account number
Step 9: Key in 6-digit Transaction PIN
Step 10: Transfer is completed
The transaction status is displayed at the end of each transaction. You can also go to Transaction History or Balance to verify.
It will take 2-3 business days for the funds to be transferred.
You will receive an e-mail from your respective bank when the funds are in. If your transfer was not successful, you will be notified and you will be refunded in 3 business days.
Merchants who are not selling or providing non-halal products but do not have JAKIM’s Halal certificate. Merchants under this category are required to renew their declaration of products on yearly basis.
When making a purchase, you can tap the round scanner icon at the bottom of your Zapp homepage to open the QR code scanner & Pay.
You can use the in-app QR code scanner to scan the merchant’s QR code and authorize the transaction with your PIN to make a purchase.
Should you experience any interruption at any stage while performing a transaction with Zapp, we advise you to confirm the transaction status by checking your account balance to confirm whether the transaction is successful or not. If you do find any discrepancies, you can contact us at 03-76616211 or hellocs@i-serve.com.my
Once the transaction is completed successfully, it cannot be cancelled or reversed. If you are wrongly charged, you may contact our customer service for assistance.
To reset your password, please follow the steps below:
If you don't see the email in your inbox, check your spam/junk folder or contact our customer service for help.
To reset your PIN, please call our Customer Service at 03-76616211 for assistance.
You can change your Zapp Transaction PIN by going to My Account > Tap on Security.
Click the Edit button.
To change Transaction PIN, please follow the steps below:
Yes, you have an option to deactivate/close your account, provided that there is no more funds in your e-wallet. Please contact our customer service at 03-76616211 or hellocs@i-serve.com.my to deactivate your account. Customer service will assist you in deleting your account from our back-end and you will receive an email once your account has been deactivated. However, we strongly encourage you not to deactivate your account as it is free and more exciting features are coming soon.
If your phone is lost or stolen, contact us immediately at 03-76616211. We will assist you to temporarily suspend your Zapp account, as a safety measure.
If you are eligible to receive gift vouchers, you will find them under Gifts during special promotions or offers.
Yes, every gift voucher comes with an expiry date as reflected in your e-wallet. Redeem it before it expires.
No, gift vouchers is not transferable.
No, gift vouchers cannot be exchanged for money or goods in any shape or form.
For Android devices, it is not possible to move ZappChat to a memory card (SD card) at this time. We are working on improving our application size and memory utilisation. In the meantime, if you need to free up space for ZappChat, we recommend moving other applications and media files to your SD card.
For iOS devices, it is not possible as your device doesn’t allow transfer to external SD cards.
ZappChat uses your phone's Internet connection to send and receive messages. As long as you have not exceeded your data limit or are connected to a WiFi network, your service provider should not charge you for messaging over ZappChat
Important: Additional mobile data charges may apply if you are on data roaming. If you send SMS messages to your friends inviting them to use ZappChat, service charges from your Telco provider may apply.
Step 1. Open A Chat.
Step 2. Tap 'Add' Next To The Text Field And Select One Of These:
ZappChat voice messaging allows you to instantly communicate with contacts and groups. It provides an enriching chat experience, and you can use it to deliver important and time-sensitive information. All voice messages are downloaded automatically.
How to send a voice message:
To delete an individual chat:
To delete a group chat:
To create a group chat:
You may also add a group icon by tapping the camera icon, where you can either select a photo from your gallery or take a photo with your camera. Once set, the icon will appear next to the group in the Chats tab.Tap Create when you're done.
To add a new contact, you may:
Voice calling lets you call your contacts using ZappChat for free, even if they’re in another country. Voice calling uses your phone’s Internet connection rather than your cellular plan’s voice minutes. Data charges may apply.To make a voice or video call:
To block an unknown number:
To unblock a contact:
An end-to-end encryption ensures your messages, photos, videos, voice messages, documents, status updates and calls are secured from falling into the wrong hands.
ZappChat end-to-end encryption ensures only you and the person you're communicating with are able to read what has been sent. Rest assured that Zapp does not have access to the information. Your messages are secured with locks, and only the recipient and you have the special keys needed to unlock and read your messages. For added protection, every message you send has a unique lock and key. All of this happens automatically.
Important: End-to-end encryption is always active. There is no option to turn off end-to-end encryption.
If you aren’t able to connect to Zapp, this is usually caused by an issue with your Internet connection or your phone's settings.
Most connection issues can be resolved by doing one of the following:
If you are sure your phone is connected to the Internet, there are a few reasons why ZappChat messages aren't going through:
iOS apps can provide three types of notifications:
For Android 6.0+:
Due to US government restrictions, new Huawei device models made available to the public after May 16, 2019, will not be able to utilize Google's apps and services.
We will update you when Zapp is made available on new Huawei devices.
Read more from Google here: https://support.google.com/android/thread/29434011?hl=en
Please contact our customer service at 03-76616211 or hellocs@i-serve.com.my to deactivate your account. Customer service will assist you in deactivating your account and you will receive your credit balance to your bank account within 3 working days.
| Phone | 03-76616211 |
| hellocs@i-serve.com.my | |
|
“Zapp e-wallet” adalah e-dompet gaya hidup yang menampilkan ciri tanpa tunai yang boleh anda bawa dengan telefon anda ke mana sahaja anda pergi dan pada bila-bila masa anda memerlukannya.
Dengan Zapp e-wallet, anda boleh:
Ianya sangat Mudah! Hanya muat turun aplikasi Zapp dari App Store atau Google Play Store dan ikuti langkah-langkah yang diperlukan untuk mendaftar.
Peranti anda mesti serasi dengan sistem operasi berikut:
Untuk tujuan keselamatan dan pengalaman yang baik, kami sangat menyarankan anda untuk tidak menggunakan Zapp pada peranti yang “di-jailbreak/di-root”. Mesej tidak akan dilindungi oleh enkripsi keseluruhannya dan fungsi tertentu mungkin tidak berfungsi pada peranti tersebut.
Untuk menukar kata laluan Zapp anda, Sila ke “My Account”> “Profile”> “Password”> klik "Edit"
Terdapat dua jenis Akaun Zapp – “Zapp Basic Account” (ZBA) dan “Zapp Premium Account” (ZPA).
Pengguna ZBA dapat melakukan semua fungsi yang ada di dalam aplikasi kecuali untuk pemindahan dana.
Pengguna ZPA dapat mengakses semua fungsi dan juga mengakses fungsi yang lebih menarik yang akan dilancarkan secara eksklusif untuk pengguna ZPA sahaja. Naik taraf ke akaun ZPA adalah percuma. Lakukan sekarang!
Anda perlu berumur 18 tahun ke atas untuk menaik taraf akaun ke ZPA.
Langkah 1. Sila ke “My Account” > “Profile”> Klik ikon “Upgrade”
Langkah 2. Masukkan maklumat MyKad / Pasport anda dan muat naik gambar MyKad / Pasport anda
Untuk menukar ke nombor telefon yang baru, sila ke “My Account”> “Phone Number”> Klik ikon "Edit".
Sekiranya anda mempunyai telefon baru, anda boleh memuat turun Zapp di telefon baru dan log masuk ke Zapp seperti biasa.
Catatan: Anda tidak dapat memindahkan mesej ZappChat anda ke pelbagai jenis telefon.
Ini adalah ID pengenalan untuk akaun Zapp. Anda boleh mempunyai nama samaran anda sebagai Zapp ID anda.
Pengenalan akaun Zapp anda
Maaf, Anda tidak boleh menukar Zapp ID anda sebaik sahaja ia dicipta.
Ya, Zapp dilesenkan oleh Bank Negara Malaysia (BNM) dan mematuhi peraturannya. Selain itu, aplikasi Zapp kami dijamin selamat melalui enkripsi menyeluruh. Anda memerlukan PIN transaksi 6 digit atau cap jari / ID muka yang hanya anda ketahui untuk membenarkan setiap transaksi. Jangan berkongsi PIN anda dengan sesiapa sahaja atau menyimpannya di tempat yang mudah diakses oleh pihak ketiga. Selain itu, anda hanya boleh mendaftar sehingga dua peranti mudah alih dengan Zapp.
Ya, ianya dilindungi. Kami mendapatkan persetujuan anda sebelum penggunaan atau perkongsian maklumat peribadi anda untuk apa jua tujuan di luar syarat yang pada awalnya dikumpulkan. Walau bagaimanapun, kami mungkin (dengan kebenaran anda) berkongsi maklumat peribadi anda dengan pihak ketiga yang lain di bawah senario tertentu yang dibenarkan oleh undang-undang. Anda boleh merujuk kepada Dasar Privasi kami untuk maklumat lebih lanjut.
PIN Transaksi adalah PIN 6 digit yang telah anda buat semasa anda mendaftar sebagai pengguna Zapp. Anda perlu memasukkan PIN Transaksi setiap kali melakukan transaksi, sebagai kaedah untuk membenarkan transaksi tersebut. Jangan gunakan PIN yang dapat diteka dengan mudah oleh pihak ke-3, misalnya 111111, 123456 atau tarikh lahir anda.
Anda boleh melakukannya melalui Perbankan Dalam Talian / FPX atau Kad Debit
| Perbankan Dalam Talian / FPX | Minimum RM20 |
| Debit Kad | Minimum RM20 |
| Jenis Akaun | Baki Minimum | Baki Maksimum |
|---|---|---|
| ZBA | Tiada | RM200 |
| ZPA | Tiada | RM1500 |
Sekiranya dana tidak mencukupi semasa melakukan transaksi, sistem akan meminta anda untuk menambah nilai akaun Zapp sebelum membolehkan anda meneruskan transaksi.
Ini membolehkan anda memindahkan dana dari akaun Zapp anda ke pemegang akaun Zapp yang lain atau ke akaun bank tempatan anda. Ciri ini hanya untuk pengguna ZPA sahaja.
Ya, anda boleh melakukannya dengan memilih ikon Permintaan di laman utama Zapp.
Pemindahan dana kepada pengguna Zapp lain adalah percuma. Bayaran pemprosesan maksimum RM0.53 dikenakan untuk pemindahan dana ke akaun bank sendiri.
Jumlah minimum adalah RM1.
Jumlah minimum adalah RM1.
Klik pada ikon “Transfer” di laman utama dan masukkan Zapp ID atau nombor telefon, anda juga dapat mencari Zapp ID dari senarai yang disediakan. Kemudian masukkan jumlah untuk pindahan, rujukan dan lengkapkan.
Klik pada ikon “Request” di Laman utama dan masukkan Zapp ID, jumlah serta rujukan dan lengkapkan.
Langkah 1. Klik pada ikon “Transfer” di laman utama
Langkah 2: Klik “Withdrawal” dan isikan maklumat pemindahan
Langkah 3: Pilih bank
Langkah 4: Masukkan nombor akaun
Langkah 5: Nama penuh mengikut Kad Pengenalan akan diisi secara automatik mengikut pendaftaran anda
Langkah 6: Masukkan jumlah yang akan dipindahkan
Langkah 7: Isi Rujukan yang berkenaan dan Klik “Next”
Langkah 8: Sahkan maklumat yang diisi terutama nombor akaun bank dan klik “Confirm”
Langkah 9: Masukkan PIN Transaksi 6 digit
Langkah 10: Pemindahan selesai
Status transaksi dipaparkan di setiap hujung transaksi. Anda juga boleh pergi ke Sejarah Transaksi atau Baki untuk mengesahkan.
Dana akan dipindahkan dalam masa 2-3 hari bekerja.
Anda akan menerima e-mel dari bank anda semasa dana masuk. Sekiranya pemindahan anda tidak berjaya, anda akan diberitahu dan dana anda akan dikembalikan dalam masa 3 hari bekerja.
Peniaga yang tidak menjual atau menyediakan produk tidak halal tetapi tidak mempunyai sijil Halal JAKIM. Peniaga di bawah kategori ini diminta untuk memperbaharui pengisytiharan produk mereka setiap tahun.
Semasa membuat pembelian, anda boleh klik ikon pengimbas bulat di bahagian bawah laman utama Zapp untuk membuka pengimbas kod QR & Bayar.
Anda boleh menggunakan pengimbas kod QR dalam aplikasi untuk mengimbas kod QR peniaga dan membenarkan transaksi tersebut dengan PIN anda untuk melakukan pembelian.
Sekiranya anda mengalami gangguan semasa melakukan transaksi dengan Zapp, kami menyarankan anda untuk mengesahkan status transaksi dengan memeriksa baki akaun anda untuk mengesahkan sama ada transaksi tersebut berjaya atau tidak. Sekiranya terdapat sebarang perbezaan, anda boleh menghubungi kami di talian 03-76616211 atau hellocs@i-serve.com.my
Setelah transaksi selesai dengan jayanya, transaksi tersebut tidak dapat dibatalkan atau dikembalikan. Sekiranya anda tersalah membuat bayaran, anda boleh menghubungi khidmat pelanggan kami untuk mendapatkan bantuan.
Untuk menetapkan semula kata laluan anda, ikuti langkah-langkah di bawah:
Sekiranya anda tidak menerima e-mel di peti masuk anda, periksa folder spam / sampah anda atau hubungi khidmat pelanggan kami untuk mendapatkan bantuan.
Untuk menetapkan semula PIN anda, hubungi khidmat pelanggan kami di talian 03-76616211 untuk mendapatkan bantuan.
Anda boleh menukar PIN Transaksi Zapp dengan pergi ke “My Account” > Klik “Security”.
Klik butang “Edit”.
Untuk menukar PIN Transaksi, ikuti langkah-langkah di bawah:
Ya, anda mempunyai pilihan untuk menyahaktifkan / menutup akaun anda, dengan syarat tidak ada lagi dana di e-wallet anda. Sila hubungi khidmat pelanggan kami di talian 03-76616211 atau hellocs@i-serve.com.my untuk menyahaktifkan akaun anda. Khidmat pelanggan kami akan membantu anda dalam memadamkan akaun anda dan anda akan menerima e-mel setelah akaun anda dinyahaktifkan. Walau bagaimanapun, kami sangat menyarankan anda untuk tidak menyahaktifkan akaun anda kerana ianya percuma dan lebih banyak lagi ciri-ciri menarik akan datang di masa hadapan.
Sekiranya telefon anda hilang atau dicuri, segera hubungi kami di talian 03-76616211. Kami akan membantu anda dengan menggantung akaun Zapp anda buat sementara waktu sebagai langkah keselamatan.
Sekiranya anda layak menerima baucar hadiah, ia boleh didapati di bawah “Gift” semasa promosi atau tawaran istimewa.
Ya, setiap baucar hadiah akan mempunyai tarikh luput yang dinyatakan di dalam e-dompet anda. Tebus sebelum ianya tamat tempoh.
Tidak, baucar hadiah tidak boleh dipindah milik.
Tidak, baucar hadiah tidak boleh ditukar dengan wang atau barangan dalam apa jua bentuk.
Untuk peranti Android, ZappChat tidak boleh dipindahkan ke kad memori (kad SD) pada masa ini. Kami sedang berusaha untuk meningkatkan saiz aplikasi dan penggunaan memori kami. Sementara itu, jika anda perlu mengosongkan ruang untuk ZappChat, kami mengesyorkan agar anda mengalihkan aplikasi dan fail media lain ke kad SD anda.
Untuk peranti iOS, ia tidak boleh dilakukan kerana peranti anda tidak membenarkan pemindahan ke kad SD luaran.
ZappChat menggunakan sambungan Internet telefon anda untuk menghantar dan menerima mesej. Selagi anda belum melebihi had data anda atau disambungkan ke rangkaian WiFi, pembekal khidmat anda tidak seharusnya mengenakan bayaran kepada anda untuk pemesejan melalui ZappChat
Penting: Caj data mudah alih tambahan mungkin dikenakan jika anda berada dalam perayauan data. Jika anda menghantar mesej SMS kepada rakan anda menjemput mereka untuk menggunakan ZappChat, caj perkhidmatan daripada pembekal Telco anda mungkin dikenakan.
Langkah 1. Buka Sembang.
Langkah 2. Ketik 'Tambah' Di Sebelah Medan Teks Dan Pilih Salah Satu Daripada Ini:
Pemesejan suara ZappChat membolehkan anda berkomunikasi dengan serta-merta dengan kenalan dan kumpulan. Ia menyediakan pengalaman sembang yang memperkaya, dan anda boleh menggunakannya untuk menyampaikan maklumat penting dan sensitif masa. Semua mesej suara dimuat turun secara automatik.
Cara menghantar mesej suara:
Untuk memadamkan sembang individu:
Untuk memadam sembang kumpulan:
Untuk membuat sembang kumpulan:
Anda juga boleh menambah ikon kumpulan dengan mengetik ikon kamera, di mana anda boleh sama ada memilih foto daripada galeri anda atau mengambil foto dengan kamera anda. Setelah ditetapkan, ikon akan muncul di sebelah kumpulan dalam tab Sembang. Ketik Buat apabila anda selesai.
Untuk menambah kenalan baharu, anda boleh:
Panggilan suara membolehkan anda menghubungi kenalan anda menggunakan ZappChat secara percuma, walaupun mereka berada di negara lain. Panggilan suara menggunakan sambungan Internet telefon anda dan bukannya minit suara pelan selular anda. Caj data mungkin dikenakan. Untuk membuat panggilan suara atau video:
Untuk menyekat nombor yang tidak diketahui:
Untuk menyahsekat kenalan:
Penyulitan hujung ke hujung memastikan mesej, foto, video, mesej suara, dokumen, kemas kini status dan panggilan anda selamat daripada jatuh ke tangan yang salah.
Penyulitan hujung ke hujung ZappChat memastikan hanya anda dan orang yang anda berkomunikasi boleh membaca apa yang telah dihantar. Yakinlah bahawa Zapp tidak mempunyai akses kepada maklumat tersebut. Mesej anda dilindungi dengan kunci, dan hanya penerima dan anda mempunyai kunci khas yang diperlukan untuk membuka kunci dan membaca mesej anda. Untuk perlindungan tambahan, setiap mesej yang anda hantar mempunyai kunci dan kunci yang unik. Semua ini berlaku secara automatik.
Penting: Penyulitan hujung ke hujung sentiasa aktif. Tiada pilihan untuk mematikan penyulitan hujung ke hujung.
Sebilangan besar masalah sambungan dapat diselesaikan dengan melakukan perkara berikut:
Sekiranya anda pasti telefon anda telah disambungkan ke internet, ada beberapa sebab mengapa mesej ZappChat tidak dapat dihantar/diterima:
Aplikasi iOS dapat memberikan tiga jenis pemberitahuan:
Untuk Android 6.0+:
Disebabkan oleh sekatan oleh pemerintah Amerika Syarikat, model peranti Huawei baru yang tersedia untuk umum selepas 16 Mei 2019, tidak akan dapat menggunakan aplikasi dan perkhidmatan Google.
Kami akan memberitahu anda apabila Zapp tersedia pada peranti Huawei baru.
Baca lebih lanjut dari Google di sini: https://support.google.com/android/thread/29434011?hl=en
Sila hubungi khidmat pelanggan kami di talian 03-76616211 atau hellocs@i-serve.com.my untuk menyahaktifkan akaun anda. Khidmat pelanggan kami akan membantu anda menyahaktifkan akaun anda dan anda akan menerima baki kredit anda ke akaun bank anda dalam masa 3 hari bekerja.
| Telefon | 03-76616211 |
| E-Mel | hellocs@i-serve.com.my |
| Alamat Surat - Menyurat |
|
Sebilangan besar masalah sambungan dapat diselesaikan dengan melakukan perkara berikut:
Most connection issues can be resolved by doing one of the following:
Sekiranya anda pasti telefon anda telah disambungkan ke internet, ada beberapa sebab mengapa mesej ZappChat tidak dapat dihantar/diterima:
Aplikasi iOS dapat memberikan tiga jenis pemberitahuan:
Untuk Android 6.0+:
Disebabkan oleh sekatan oleh pemerintah Amerika Syarikat, model peranti Huawei baru yang tersedia untuk umum selepas 16 Mei 2019, tidak akan dapat menggunakan aplikasi dan perkhidmatan Google.
Kami akan memberitahu anda apabila Zapp tersedia pada peranti Huawei baru.
Baca lebih lanjut dari Google di sini: https://support.google.com/android/thread/29434011?hl=en
Sila hubungi khidmat pelanggan kami di talian 03-76616211 atau hellocs@i-serve.com.my untuk menyahaktifkan akaun anda. Khidmat pelanggan kami akan membantu anda menyahaktifkan akaun anda dan anda akan menerima baki kredit anda ke akaun bank anda dalam masa 3 hari bekerja.
| Telefon | 03-76616211 |
| E-Mel | hellocs@i-serve.com.my |
| Alamat Surat - Menyurat |
|