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Frequently Asked Questions About Zapp

Zapp e-wallet is a lifestyle e-wallet that features exciting cashless and chat features that you can take with you on your phone wherever you go and whenever you need it. We offer both Zapp (conventional) and Zapp Islamic (shariah compliant).

With Zapp e-wallet, you can:

  • Top Up Funds Into Your Account
  • Send Money to your Friends & Family Members
  • Receive Money from your Friends or Family Members
  • Transfer Funds to Your Local Bank Account
  • Pay For Goods & Services At Participating Zapp Merchants
  • Buy Vouchers
  • Send Messages, Make Voice / Video Calls and Send Media Files via ZappChat
  • Zapp Islamic is a Shariah-Compliant e-wallet where users are allowed to perform transactions at all Zapp merchants except Non-Halal merchants
  • The Islamic e-wallet resides in the same Zapp app and user can choose for Zapp Islamic or conventional Zapp, which is Non-Shariah Compliant e-wallet.
  • All funds deposited by Zapp Islamic wallet users will be kept separately in Islamic or Shariah-compliant bank account.
  • Fund use for payment settlement to all Halal merchants will be taken from Islamic or Shariah-compliant bank account.
  • All the processes starting from Fund deposit to payment to merchants aligned with Syariah principles.

It’s easy! Just download Zapp app from the App Store or Play Store and follow the required steps to sign up. You may select for Zapp or Zapp Islamic to fit your lifestyle during sign up but you can only select once.

Your device must be operating on Android 2.3.3 or iOS 8.0 or newer.

For security and best experience purposes, we strongly advise you not to use Zapp on a jailbroken or rooted device. Messages will not be protected by end-to-end encryption and certain functions may not work on a jailbroken or rooted phone.

Yes, Zapp is licensed by Bank Negara Malaysia's (BNM) and complies with its regulations. Additionally, our Zapp e-wallet app is secured via end-to-end encryption. You also need a 6-digit transaction PIN or fingerprint/ face ID that only you know to authorize each transaction. Do not share your PIN with anyone or keep it at a place that can be easily accessed by 3rd party.

Yes, it is protected. We obtain your consent prior to the use or sharing of your personal information for any purpose beyond the requirements for which it was originally collected. However, we may (with your authorization) share your personal information with other third parties under certain scenarios permitted by law. You may refer to our Privacy Policy for more information.

A Transaction PIN is a 6-digit PIN that you have created when you signed up as a Zapp user. You need to key in the Transaction PIN every time you perform a transaction, as a mean to authorize the transaction. Do not use a PIN which can easily be guessed by 3rd party, eg 111111, 123456 or your date of birth.

You can do this via Online Banking / FPX or Credit / Debit Card

Online Banking / FPX Minimum RM20
Credit/ Debit card Minimum RM20
Account Type Minimum Balance Maximum Balance
ZBA None RM200
ZPA None RM1500

If there are insufficient funds during a transaction, the system will prompt you to top up your Zapp account before allowing you to proceed with the transaction.

It allows you to transfer funds from your Zapp account to another Zapp account holder or your local bank account. This feature is only available for ZPA users.

Yes, you can do so by selecting the Request icon in the Zapp homepage.

A processing fee of 2% or capped at RM2.00 maximum

Click at the transfer icon at home page and procced key in Zapp ID or phone number, you can also find Zapp Id from the list. Then amount to transfer and reference and complete.

Click at the Request icon at Home page and procced to key in Zapp ID, amount and reference and complete.

Step 1: Click on the Transfer icon at the home page

Step 2: Select local bank and fill-in the transfer details,

Step 3: Select bank

Step 4: Key in account number

Step 5: Full name as per ic will be auto filled as per your registration

Step 6: Key in amount to transfer

Step 7: Click Next

Step 8: Verify the bank account number

Step 9: Key in 6-digit transaction pin

Step 10: transaction completed.

The transaction status is displayed at the end of each transaction. You can also go to Transaction History or Balance to verify.

It will take 2-3 business days for the funds to be transferred.

You will receive an e-mail from your respective bank when the funds are in. If your transfer was not successful, you will be notified and you will be refunded in 3 business days.

Should you experience any interruption at any stage while performing a transaction with Zapp, we advise you to confirm the transaction status by checking your account balance to confirm whether the transaction is successful or not. If you do find any discrepancies, you can contact us at 03-76616211 or hello@zapp.com.my

Once the transaction is completed successfully, it cannot be cancelled or reversed. If you are wrongly charged, you may contact our customer service for assistance.

You can use the in-app QR code scanner to scan the merchant’s QR code and authorize the transaction with your PIN to make a purchase.

  • You can scan QR code and make payments at our participating merchants’ stores
  • You can pay for online purchases by keying in your Zapp ID and Password at participating online merchants
  • You can buy in-app vouchers within the Zapp App. Just select the Voucher you want and complete the transaction with your PIN

Please note that for Zapp Islamic, any transaction at Non-Halal Merchants will be rejected.

No, only Halal Certified and self-declared halal merchant’s will be displayed in Zapp Islamic. The halal icon will appear next to the merchant’s name of Halal certified. Whereas, self-declared halal merchant’s will be displayed in generic list without the Halal Icon.

Merchants who are not selling or providing non-halal products but do not have JAKIM’s Halal certificate. Merchants under this category are required to renew their declaration of products on yearly basis.

No. For Zapp Islamic e-wallet users, any transactions performed at Non-Halal Merchants will be declined automatically. Islamic e-wallet users shall refer to the merchant list in the app to identify those merchants that accept Zapp Islamic e-wallet.

When making a purchase, you can tap the round scanner icon at the bottom of your Zapp homepage to open the QR code scanner & Pay.

To reset your password, please follow the steps below:

  • Step 1. Click “Forgot Password” On The Sign-In Page
  • Step 2. Enter Your Registered Email
  • Step 3. Confirm Your Email Associated With Your Zapp Account
  • Step 4. Check Your Email In-box For The Password Reset Email
  • Step 5. Click The Link In The Email And Enter A New Password

If you don't see the email in your inbox, check your spam/junk folder or contact our customer service for help.

To reset your PIN, please call our Customer Service at 03-76616211 for assistance.

You can change your Zapp Transaction PIN by going to My Account > Tap on Security.

Click the Edit button.

To change Transaction PIN, please follow the steps below:

  • Step 1: Enter Previous Transaction Pin.
  • Step 2 : Enter New Transaction Pin.
  • Step 3 : Re-Enter New Transaction Pin.

Yes, you have an option to deactivate/close your account, provided that there is no more funds in your e-wallet. Please contact our customer service at 03-76616211 or hello@zapp.com.my to deactivate your account. Customer service will assist you in deleting your account from our back-end and you will receive an email once your account has been deactivated. However, we strongly encourage you not to deactivate your account as it is free and more exciting features are coming soon.

New User - After signing in, user can opt in for Zapp Islamic or conventional Zapp e-wallet Existing user – Need to upgrade the app version and opt in. User will be prompted to opt in upon login to the Zapp app.
Upon successful sign up Users MUST choose either to be a conventional Zapp e-wallet user or Zapp Islamic e-wallet users. Users are not allowed to make any changes after choosing the type of wallet.

NO, however you may opt to close your current Zapp account and register again with new Zapp account and choose conventional e-wallet.

Yes, you can choose either Zapp Islamic e-wallet or conventional Zapp e-wallet but only 1-time selection is allowed.

Yes, you can choose either Zapp Islamic or conventional Zapp but only 1-time selection is allowed.

If your phone is ever lost or stolen, contact us immediately at 03-76616211. We will assist you to temporarily suspend your Zapp account, as a safety measure.

Zapp lets users who spend RM20 or more in a single transaction stand a chance to win URewards.

The excess URewards won will be converted into Gold Coins.

e.g. Let’s say your e-wallet size limit is RM500 and you have RM480 stored. This means your e-wallet can only store another RM20 before it reaches its limit.

Assuming you win RM50 worth of URewards, RM20 will be credited to your e-wallet while the remaining RM30 will be converted to Gold Coins.

The Spin & Win pop-up screen will appear right after a transaction of at least RM20 is made.

Important: Do not close the Spin & Win screen or app to avoid losing your chance to join the contest. In the event that the app crashes, or your phone dies, or you lose internet connectivity during a Spin & Win pop-up, you would not be able to re-open the screen.

If you are eligible to receive gift vouchers, you will find them under Gifts during special promotions or offers.

Yes, every gift voucher will have an expiry date shown inside your e-wallet. Redeem it before it expires.

No, gift vouchers is not transferable.

No, gift vouchers cannot be exchanged for money or goods in any shape or form.

Contest and promotion are normally the same for both products, however they will be some tactical campaigns that only applicable to either Zapp or Zapp Islamic only.

Silver Coins are earned when you make purchases with Zapp. After you collect a certain amount of Silver Coins, they turn into Gold Coins.

For every RM1 spent, you get 10 Silver Coins. When you have accumulated 10,000 Silver Coins, the coins will be then converted to 1 Gold Coin. You can start redeeming rewards from the Zapp Rewards catalogue when you have sufficient Gold Coins.

*Terms and Conditions:

  • Silver Coins are credited for every minimum spend of RM1 e.g. You get 200 Silver Coins when you spend RM20.

After you earn a certain number of Silver Coins, they automatically turn into Gold Coins that allow you to redeem e-money and products..

10,000 Silver Coins = 1 Gold Coin

Your Silver Coins may not expire, but your Gold Coins can.

Your Gold Coins will expire after 2 years, on a quarterly basis based on when they were earned.

Quarterly Maintenance is divided as follows:

  • 1st: January - March
  • 2nd: April - June
  • 3rd: July - September
  • 4th: October - December

e.g. If you earn 20 Gold Coins in January 2019, they will expire at the end of March 2021 as it is the first quarter.

You can select any product(s) you wish to redeem on the Rewards page in the app, as long as you meet the required amount of Gold Coins for each product.

You will receive an e-mail notifying you of your redemption, as well as an e-mail to track the package after it has been shipped.

Zapp e-wallet is a lifestyle e-wallet that features exciting cashless and chat features that you can take with you on your phone wherever you go and whenever you need it. We offer both Zapp (conventional) and Zapp Islamic (shariah compliant).

With Zapp e-wallet, you can:

  • Top Up Funds Into Your Account
  • Send Money to your Friends & Family Members
  • Receive Money from your Friends or Family Members
  • Transfer Funds to Your Local Bank Account
  • Pay For Goods & Services At Participating Zapp Merchants
  • Buy Vouchers
  • Send Messages, Make Voice / Video Calls and Send Media Files via ZappChat
  • Zapp Islamic is a Shariah-Compliant e-wallet where users are allowed to perform transactions at all Zapp merchants except Non-Halal merchants.
  • The Islamic e-wallet resides in the same Zapp app and user can choose for Zapp Islamic or conventional Zapp, which is Non-Shariah Compliant e-wallet.
  • All funds deposited by Zapp Islamic wallet users will be kept separately in Islamic or Shariah-compliant bank account.
  • Fund use for payment settlement to all Halal merchants will be taken from Islamic or Shariah-compliant bank account.
  • All the processes starting from Fund deposit to payment to merchants aligned with Syariah principles.

It’s easy! Just download Zapp app from the App Store or Play Store and follow the required steps to sign up. You may select for Zapp or Zapp Islamic to fit your lifestyle during sign up but you can only select once.

Your device must be operating on Android 2.3.3 or iOS 8.0 or newer.

For security and best experience purposes, we strongly advise you not to use Zapp on a jailbroken or rooted device. Messages will not be protected by end-to-end encryption and certain functions may not work on a jailbroken or rooted phone.

Yes, Zapp is licensed by Bank Negara Malaysia's (BNM) and complies with its regulations. Additionally, our Zapp e-wallet app is secured via end-to-end encryption. You also need a 6-digit transaction PIN or fingerprint/ face ID that only you know to authorize each transaction. Do not share your PIN with anyone or keep it at a place that can be easily accessed by 3rd party.

Yes, it is protected. We obtain your consent prior to the use or sharing of your personal information for any purpose beyond the requirements for which it was originally collected. However, we may (with your authorization) share your personal information with other third parties under certain scenarios permitted by law. You may refer to our Privacy Policy for more information.

A Transaction PIN is a 6-digit PIN that you have created when you signed up as a Zapp user. You need to key in the Transaction PIN every time you perform a transaction, as a mean to authorize the transaction. Do not use a PIN which can easily be guessed by 3rd party, eg 111111, 123456 or your date of birth.

You can do this via Online Banking / FPX or Credit / Debit Card

Online Banking / FPX Minimum RM20
Credit/ Debit card Minimum RM20
Account Type Minimum Balance Maximum Balance
ZBA None RM200
ZPA None RM1500

If there are insufficient funds during a transaction, the system will prompt you to top up your Zapp account before allowing you to proceed with the transaction.

It allows you to transfer funds from your Zapp account to another Zapp account holder or your local bank account. This feature is only available for ZPA users.

Yes, you can do so by selecting the Request icon in the Zapp homepage.

A processing fee of 2% or capped at RM2.00 maximum

Click at the transfer icon at home page and procced key in Zapp ID or phone number, you can also find Zapp Id from the list. Then amount to transfer and reference and complete.

Click at the Request icon at Home page and procced to key in Zapp ID, amount and reference and complete.

  • Step 1. Click on the Transfer icon at the home page
  • Step 2: select local bank and fill-in the transfer details,
  • Step 3: Select bank
  • Step 4:key in account number
  • Step 5: Full name as per ic will be auto filled as per your registration
  • Step 6:key in amount to transfer
  • Step 7: Click Next
  • Step 8: Verify the bank account number
  • Step 9: Key in 6-digit transaction pin
  • Step 10: transaction completed.

The transaction status is displayed at the end of each transaction. You can also go to Transaction History or Balance to verify.

It will take 2-3 business days for the funds to be transferred.

You will receive an e-mail from your respective bank when the funds are in. If your transfer was not successful, you will be notified and you will be refunded in 3 business days.

Should you experience any interruption at any stage while performing a transaction with Zapp, we advise you to confirm the transaction status by checking your account balance to confirm whether the transaction is successful or not. If you do find any discrepancies, you can contact us at 03-76616211 or hello@zapp.com.my

Once the transaction is completed successfully, it cannot be cancelled or reversed. If you are wrongly charged, you may contact our customer service for assistance.

You can use the in-app QR code scanner to scan the merchant’s QR code and authorize the transaction with your PIN to make a purchase.

  • You can scan QR code and make payments at our participating merchants’ stores
  • You can pay for online purchases by keying in your Zapp ID and Password at participating online merchants
  • You can buy in-app vouchers within the Zapp App. Just select the Voucher you want and complete the transaction with your PIN

Please note that for Zapp Islamic, any transaction at Non-Halal Merchants will be rejected.

No, only Halal Certified and self-declared halal merchant’s will be displayed in Zapp Islamic. The halal icon will appear next to the merchant’s name of Halal certified. Whereas, self-declared halal merchant’s will be displayed in generic list without the Halal Icon.

Merchants who are not selling or providing non-halal products but do not have JAKIM’s Halal certificate. Merchants under this category are required to renew their declaration of products on yearly basis.

No. For Zapp Islamic e-wallet users, any transactions performed at Non-Halal Merchants will be declined automatically. Islamic e-wallet users shall refer to the merchant list in the app to identify those merchants that accept Zapp Islamic e-wallet.

When making a purchase, you can tap the round scanner icon at the bottom of your Zapp homepage to open the QR code scanner & Pay.

To reset your password, please follow the steps below:

  • Step 1. Click “Forgot Password” On The Sign-In Page
  • Step 2. Enter Your Registered Email
  • Step 3. Confirm Your Email Associated With Your Zapp Account
  • Step 4. Check Your Email In-box For The Password Reset Email
  • Step 5. Click The Link In The Email And Enter A New Password

If you don't see the email in your inbox, check your spam/junk folder or contact our customer service for help.

To reset your PIN, please call our Customer Service at 03-76616211 for assistance.

You can change your Zapp Transaction PIN by going to My Account > Tap on Security.

Click the Edit button.

To change Transaction PIN, please follow the steps below:

  • Step1. Enter Previous Transaction Pin.
  • Step 2. Enter New Transaction Pin.
  • Step 3. Re-Enter New Transaction Pin.

Yes, you have an option to deactivate/close your account, provided that there is no more funds in your e-wallet. Please contact our customer service at 03-76616211 or hello@zapp.com.my to deactivate your account. Customer service will assist you in deleting your account from our back-end and you will receive an email once your account has been deactivated. However, we strongly encourage you not to deactivate your account as it is free and more exciting features are coming soon.

New User - After signing in, user can opt in for Zapp Islamic or conventional Zapp e-wallet

Existing user – Need to upgrade the app version and opt in. User will be prompted to opt in upon login to the Zapp app.

Upon successful sign up Users MUST choose either to be a conventional Zapp e-wallet user or Zapp Islamic e-wallet users. Users are not allowed to make any changes after choosing the type of wallet.

NO, however you may opt to close your current Zapp account and register again with new Zapp account and choose conventional e-wallet.

Yes, you can choose either Zapp Islamic e-wallet or conventional Zapp e-wallet but only 1-time selection is allowed.

Yes, you can choose either Zapp Islamic or conventional Zapp but only 1-time selection is allowed.

If your phone is lost or stolen, contact us immediately at 03-76616211. We will assist you to temporarily suspend your Zapp account, as a safety measure.

Zapp lets users who spend RM20 or more in a single transaction stand a chance to win URewards.

The excess URewards won will be converted into Gold Coins.

e.g. Let’s say your e-wallet size limit is RM500 and you have RM480 stored. This means your e-wallet can only store another RM20 before it reaches its limit.

Assuming you win RM50 worth of URewards, RM20 will be credited to your e-wallet while the remaining RM30 will be converted to Gold Coins.

The Spin & Win pop-up screen will appear right after a transaction of at least RM20 is made.

Important: Do not close the Spin & Win screen or app to avoid losing your chance to join the contest. In the event that the app crashes, or your phone dies, or you lose internet connectivity during a Spin & Win pop-up, you would not be able to re-open the screen.

If you are eligible to receive gift vouchers, you will find them under Gifts during special promotions or offers.

Yes, every gift voucher comes with an expiry date as reflected in your e-wallet. Redeem it before it expires.

No, gift vouchers is not transferable.

No, gift vouchers cannot be exchanged for money or goods in any shape or form.

Contest and promotion are normally the same for both products, however they will be some tactical campaigns that only applicable to either Zapp or Zapp Islamic only.

Silver Coins are earned when you make purchases with Zapp. After you collect a certain amount of Silver Coins, they turn into Gold Coins.

For every RM1 spent, you get 10 Silver Coins. When you have accumulated 10,000 Silver Coins, the coins will be then converted to 1 Gold Coin. You can start redeeming rewards from the Zapp Rewards catalogue when you have sufficient Gold Coins.

*Terms and Conditions:

  • Silver Coins are credited for every minimum spend of RM1 e.g. You get 200 Silver Coins when you spend RM20.

After you earn a certain number of Silver Coins, they automatically turn into Gold Coins that allow you to redeem e-money and products..

10,000 Silver Coins = 1 Gold Coin

Your Silver Coins may not expire, but your Gold Coins can.

Your Gold Coins will expire after 2 years, on a quarterly basis based on when they were earned.

Quarterly Maintenance is divided as follows:

  • 1st: January - March
  • 2nd: April - June
  • 3rd: July - September
  • 4th: October - December

e.g. If you earn 20 Gold Coins in January 2019, they will expire at the end of March 2021 as it is the first quarter.

You can select any product(s) you wish to redeem on the Rewards page in the app, as long as you meet the required amount of Gold Coins for each product.

You will receive an e-mail notifying you of your redemption, as well as an e-mail to track the package after it has been shipped.

Zapp e-wallet is a lifestyle e-wallet that features exciting cashless and chat features that you can take with you on your phone wherever you go and whenever you need it. We offer both Zapp (conventional) and Zapp Islamic (shariah compliant).

With Zapp e-wallet, you can:

  • Top Up Funds Into Your Account
  • Send Money to your Friends & Family Members
  • Receive Money from your Friends or Family Members
  • Transfer Funds to Your Local Bank Account
  • Pay For Goods & Services At Participating Zapp Merchants
  • Buy Vouchers
  • Send Messages, Make Voice / Video Calls and Send Media Files via ZappChat
  • Zapp Islamic is a Shariah-Compliant e-wallet where users are allowed to perform transactions at all Zapp merchants except Non-Halal merchants.
  • The Islamic e-wallet resides in the same Zapp app and user can choose for Zapp Islamic or conventional Zapp, which is Non-Shariah Compliant e-wallet.
  • All funds deposited by Zapp Islamic wallet users will be kept separately in Islamic or Shariah-compliant bank account.
  • Fund use for payment settlement to all Halal merchants will be taken from Islamic or Shariah-compliant bank account.
  • All the processes starting from Fund deposit to payment to merchants aligned with Syariah principles.

It’s easy! Just download Zapp app from the App Store or Play Store and follow the required steps to sign up. You may select for Zapp or Zapp Islamic to fit your lifestyle during sign up but you can only select once.

For the best experience, we strongly advise you not to use Zapp on a jailbroken or rooted device. Messages will not be protected by end-to-end encryption and certain functions may not work on a jailbroken or rooted phone.

Yes, Zapp is licensed by Bank Negara Malaysia's (BNM) and complies with its regulations. Additionally, our Zapp e-wallet app is secured via end-to-end encryption. You also need a 6-digit transaction PIN or fingerprint/ face ID that only you know to authorize each transaction. Do not share your PIN with anyone or keep it at a place that can be easily accessed by 3rd party.

Yes, it is protected. We obtain your consent prior to the use or sharing of your personal information for any purpose beyond the requirements for which it was originally collected. However, we may (with your authorization) share your personal information with other third parties under certain scenarios permitted by law. You may refer to our Privacy Policy for more information.

A Transaction PIN is a 6-digit PIN that you have created when you signed up as a Zapp user. You need to key in the Transaction PIN every time you perform a transaction, as a mean to authorize the transaction. Do not use a PIN which can easily be guessed by 3rd party, eg 111111, 123456 or your date of birth.

You can do this via Online Banking / FPX or Credit / Debit Card

Online Banking / FPX Minimum RM20
Credit/ Debit card Minimum RM20
Account Type Minimum Balance Maximum Balance
ZBA None RM200
ZPA None RM1500

If there are insufficient funds during a transaction, the system will prompt you to top up your Zapp account before allowing you to proceed with the transaction.

It allows you to transfer funds from your Zapp account to another Zapp account holder or your local bank account. This feature is only available for ZPA users.

Yes, you can do so by selecting the Request icon in the Zapp homepage.

A processing fee of 2% or capped at RM2.00 maximum

Click at the transfer icon at home page and procced key in Zapp ID or phone number, you can also find Zapp Id from the list. Then amount to transfer and reference and complete.

Click at the Request icon at Home page and procced to key in Zapp ID, amount and reference and complete.

  • Step 1. Click on the Transfer icon at the home page
  • Step 2: select local bank and fill-in the transfer details,
  • Step 3: Select bank
  • Step 4:key in account number
  • Step 5: Full name as per ic will be auto filled as per your registration
  • Step 6:key in amount to transfer
  • Step 7: Click Next
  • Step 8: Verify the bank account number
  • Step 9: Key in 6-digit transaction pin
  • Step 10: transaction completed.

The transaction status is displayed at the end of each transaction. You can also go to Transaction History or Balance to verify.

It will take 2-3 business days for the funds to be transferred.

You will receive an e-mail from your respective bank when the funds are in. If your transfer was not successful, you will be notified and you will be refunded in 3 business days.

Should you experience any interruption at any stage while performing a transaction with Zapp, we advise you to confirm the transaction status by checking your account balance to confirm whether the transaction is successful or not. If you do find any discrepancies, you can contact us at 03-76616211 or hello@zapp.com.my

Once the transaction is completed successfully, it cannot be cancelled or reversed. If you are wrongly charged, you may contact our customer service for assistance.

You can use the in-app QR code scanner to scan the merchant’s QR code and authorize the transaction with your PIN to make a purchase.

  • You can scan QR code and make payments at our participating merchants’ stores
  • You can pay for online purchases by keying in your Zapp ID and Password at participating online merchants
  • You can buy in-app vouchers within the Zapp App. Just select the Voucher you want and complete the transaction with your PIN

Please note that for Zapp Islamic, any transaction at Non-Halal Merchants will be rejected.

No, only Halal Certified and self-declared halal merchant’s will be displayed in Zapp Islamic. The halal icon will appear next to the merchant’s name of Halal certified. Whereas, self-declared halal merchant’s will be displayed in generic list without the Halal Icon.

Merchants who are not selling or providing non-halal products but do not have JAKIM’s Halal certificate. Merchants under this category are required to renew their declaration of products on yearly basis.

No. For Zapp Islamic e-wallet users, any transactions performed at Non-Halal Merchants will be declined automatically. Islamic e-wallet users shall refer to the merchant list in the app to identify those merchants that accept Zapp Islamic e-wallet.

When making a purchase, you can tap the round scanner icon at the bottom of your Zapp homepage to open the QR code scanner & Pay.

To reset your password, please follow the steps below:

  • Step 1. Click “Forgot Password” On The Sign-In Page
  • Step 2. Enter Your Registered Email
  • Step 3. Confirm Your Email Associated With Your Zapp Account
  • Step 4. Check Your Email In-box For The Password Reset Email
  • Step 5. Click The Link In The Email And Enter A New Password

If you don't see the email in your inbox, check your spam/junk folder or contact our customer service for help.

To reset your PIN, please call our Customer Service at 03-76616211 for assistance.

You can change your Zapp Transaction PIN by going to My Account > Tap on Security.

Click the Edit button.

To change Transaction PIN, please follow the steps below:

  • Step1. Enter Previous Transaction Pin.
  • Step 2. Enter New Transaction Pin.
  • Step 3. Re-Enter New Transaction Pin.

Yes, you have an option to deactivate/close your account, provided that there is no more funds in your e-wallet. Please contact our customer service at 03-76616211 or hello@zapp.com.my to deactivate your account. Customer service will assist you in deleting your account from our back-end and you will receive an email once your account has been deactivated. However, we strongly encourage you not to deactivate your account as it is free and more exciting features are coming soon.

New User - After signing in, user can opt in for Zapp Islamic or conventional Zapp e-wallet

Existing user – Need to upgrade the app version and opt in. User will be prompted to opt in upon login to the Zapp app.

Upon successful sign up Users MUST choose either to be a conventional Zapp e-wallet user or Zapp Islamic e-wallet users. Users are not allowed to make any changes after choosing the type of wallet.

NO, however you may opt to close your current Zapp account and register again with new Zapp account and choose conventional e-wallet.

Yes, you can choose either Zapp Islamic e-wallet or conventional Zapp e-wallet but only 1-time selection is allowed.

Yes, you can choose either Zapp Islamic or conventional Zapp but only 1-time selection is allowed.

If your phone is lost or stolen, contact us immediately at 03-76616211. We will assist you to temporarily suspend your Zapp account, as a safety measure.

Zapp lets users who spend RM20 or more in a single transaction stand a chance to win URewards.

The excess URewards won will be converted into Gold Coins.

e.g. Let’s say your e-wallet size limit is RM500 and you have RM480 stored. This means your e-wallet can only store another RM20 before it reaches its limit.

Assuming you win RM50 worth of URewards, RM20 will be credited to your e-wallet while the remaining RM30 will be converted to Gold Coins.

The Spin & Win pop-up screen will appear right after a transaction of at least RM20 is made.

Important: Do not close the Spin & Win screen or app to avoid losing your chance to join the contest. In the event that the app crashes, or your phone dies, or you lose internet connectivity during a Spin & Win pop-up, you would not be able to re-open the screen.

If you are eligible to receive gift vouchers, you will find them under Gifts during special promotions or offers.

Yes, every gift voucher comes with an expiry date as reflected in your e-wallet. Redeem it before it expires.

No, gift vouchers is not transferable.

No, gift vouchers cannot be exchanged for money or goods in any shape or form.

Contest and promotion are normally the same for both products, however they will be some tactical campaigns that only applicable to either Zapp or Zapp Islamic only.

Silver Coins are earned when you make purchases with Zapp. After you collect a certain amount of Silver Coins, they turn into Gold Coins.

For every RM1 spent, you get 10 Silver Coins. When you have accumulated 10,000 Silver Coins, the coins will be then converted to 1 Gold Coin. You can start redeeming rewards from the Zapp Rewards catalogue when you have sufficient Gold Coins.

*Terms and Conditions:

  • Silver Coins are credited for every minimum spend of RM1 e.g. You get 200 Silver Coins when you spend RM20.

After you earn a certain number of Silver Coins, they automatically turn into Gold Coins that allow you to redeem e-money and products..

10,000 Silver Coins = 1 Gold Coin

Your Silver Coins may not expire, but your Gold Coins can.

Your Gold Coins will expire after 2 years, on a quarterly basis based on when they were earned.

Quarterly Maintenance is divided as follows:

  • 1st: January - March
  • 2nd: April - June
  • 3rd: July - September
  • 4th: October - December

e.g. If you earn 20 Gold Coins in January 2019, they will expire at the end of March 2021 as it is the first quarter.

You can select any product(s) you wish to redeem on the Rewards page in the app, as long as you meet the required amount of Gold Coins for each product.

You will receive an e-mail notifying you of your redemption, as well as an e-mail to track the package after it has been shipped.

For Android devices, it is not possible to move ZappChat to a memory card (SD card) at this time. We are working on improving our application size and memory utilisation. In the meantime, if you need to free up space for ZappChat, we recommend moving other applications and media files to your SD card.

For iOS devices, it is not possible as your device doesn’t allow transfer to external SD cards.

ZappChat uses your phone's Internet connection to send and receive messages. As long as you have not exceeded your data limit or are connected to a WiFi network, your service provider should not charge you for messaging over ZappChat

Important: Additional mobile data charges may apply if you are on data roaming. If you send SMS messages to your friends inviting them to use ZappChat, service charges from your Telco provider may apply.

Step 1. Open A Chat.

Step 2. Tap 'Add' Next To The Text Field And Select One Of These:

  • Fund Transfer (Zapp Premium Account Users Only)
  • Media
  • Files
  • Location
  • Contact

ZappChat voice messaging allows you to instantly communicate with contacts and groups. It provides an enriching chat experience, and you can use it to deliver important and time-sensitive information. All voice messages are downloaded automatically.

How to send a voice message:

  • Step 1. Open A Chat
  • Step 2. Tap And Hold The Voice Button Next To The Text Field And Start Speaking.
  • Step 3. Once Finished, Remove Your Finger From The Voice Button.
  • Step 4. The Voice Message Will Be Automatically Sent.

To delete an individual chat:

  • Step 1. Go To The ZappChatroom.
  • Step 2. Tap Contact Name To View Profile > Delete Chat

To delete a group chat:

  • Step 1. Go To The Group Chat.
  • Step 2. Tap On Group Name On Top > Choose Exit Group
  • Step 3. Tap On Group Name On Top Again > Choose Delete Group

To create a group chat:

  • Step 1. Tap The Contact Icon On The Top Right Corner > Create Group.
  • Step 2. Select The Contacts You Want To Add Into Your Group.
  • Step 3. Set A Name For Your Group.

You may also add a group icon by tapping the camera icon, where you can either select a photo from your gallery or take a photo with your camera. Once set, the icon will appear next to the group in the Chats tab.Tap Create when you're done.

To add a new contact, you may:

  • Add A New Contact On ZappChat Via ZappChat ID; Or
  • Add A New Contact By Scanning The Zapp User’s QR Code.

Voice calling lets you call your contacts using ZappChat for free, even if they’re in another country. Voice calling uses your phone’s Internet connection rather than your cellular plan’s voice minutes. Data charges may apply.

To make a voice or video call:

  • A. Open The Chat With The Contact You Want To Call Via Voice Or Video.
  • B. Tap The Phone Icon To Make A Voice Call Or The Video Camera Icon To Make A Video Call.

To block an unknown number:

  • Step 1. Open The Chat With The Selected Contact.
  • Step 2. Tap User Profile > Tap Block.

To unblock a contact:

  • Step 1. Open The Chat With The Selected Contact.
  • Step 2. Tap User Profile > Tap Unblock.

An end-to-end encryption ensures your messages, photos, videos, voice messages, documents, status updates and calls are secured from falling into the wrong hands.

ZappChat end-to-end encryption ensures only you and the person you're communicating with are able to read what has been sent. Rest assured that Zapp does not have access to the information. Your messages are secured with locks, and only the recipient and you have the special keys needed to unlock and read your messages. For added protection, every message you send has a unique lock and key. All of this happens automatically.

Important: End-to-end encryption is always active. There is no option to turn off end-to-end encryption.

Zapp e-wallet is a lifestyle e-wallet that features exciting cashless and chat features that you can take with you on your phone wherever you go and whenever you need it. We offer both Zapp (conventional) and Zapp Islamic (shariah compliant).

With Zapp e-wallet, you can:

  • Top Up Funds Into Your Account
  • Send Money to your Friends & Family Members
  • Receive Money from your Friends or Family Members
  • Transfer Funds to Your Local Bank Account
  • Pay For Goods & Services At Participating Zapp Merchants
  • Buy Vouchers
  • Send Messages, Make Voice / Video Calls and Send Media Files via ZappChat
  • Zapp Islamic is a Shariah-Compliant e-wallet where users are allowed to perform transactions at all Zapp merchants except Non-Halal merchants.
  • The Islamic e-wallet resides in the same Zapp app and user can choose for Zapp Islamic or conventional Zapp, which is Non-Shariah Compliant e-wallet.
  • All funds deposited by Zapp Islamic wallet users will be kept separately in Islamic or Shariah-compliant bank account.
  • Fund use for payment settlement to all Halal merchants will be taken from Islamic or Shariah-compliant bank account.
  • All the processes starting from Fund deposit to payment to merchants aligned with Syariah principles.

It’s easy! Just download Zapp app from the App Store or Play Store and follow the required steps to sign up. You may select for Zapp or Zapp Islamic to fit your lifestyle during sign up but you can only sel

Your device must be operating on Android 2.3.3 or iOS 8.0 or newer.

Yes, Zapp is licensed by Bank Negara Malaysia's (BNM) and complies with its regulations. Additionally, our Zapp e-wallet app is secured via end-to-end encryption. You also need a 6-digit transaction PIN or fingerprint/ face ID that only you know to authorize each transaction. Do not share your PIN with anyone or keep it at a place that can be easily accessed by 3rd party.

Yes, it is protected. We obtain your consent prior to the use or sharing of your personal information for any purpose beyond the requirements for which it was originally collected. However, we may (with your authorization) share your personal information with other third parties under certain scenarios permitted by law. You may refer to our Privacy Policy for more information.

A Transaction PIN is a 6-digit PIN that you have created when you signed up as a Zapp user. You need to key in the Transaction PIN every time you perform a transaction, as a mean to authorize the transaction. Do not use a PIN which can easily be guessed by 3rd party, eg 111111, 123456 or your date of birth.

You can do this via Online Banking / FPX or Credit / Debit Card (for UPA users only):

Online Banking / FPX Minimum RM20
Credit/ Debit card Minimum RM20
Account Type Minimum Balance Maximum Balance
ZBA None RM200
ZPA None RM1500

If there are insufficient funds during a transaction, the system will prompt you to top up your Zapp account before allowing you to proceed with the transaction.

It allows you to transfer funds from your Zapp account to another Zapp account holder or your local bank account. This feature is only available for ZPA users.

Yes, you can do so by selecting the Request icon in the Zapp homepage.

A processing fee of 2% or capped at RM2.00 maximum

Click at the transfer icon at home page and procced key in Zapp ID or phone number, you can also find Zapp Id from the list. Then amount to transfer and reference and complete.

Click at the Request icon at Home page and procced to key in Zapp ID, amount and reference and complete.

  • Step 1. Click on the Transfer icon at the home page
  • Step 2: select local bank and fill-in the transfer details,
  • Step 3: Select bank
  • Step 4:key in account number
  • Step 5: Full name as per ic will be auto filled as per your registration
  • Step 6:key in amount to transfer
  • Step 7: Click Next
  • Step 8: Verify the bank account number
  • Step 9: Key in 6-digit transaction pin
  • Step 10: transaction completed.

The transaction status is displayed at the end of each transaction. You can also go to Transaction History or Balance to verify.

It will take 2-3 business days for the funds to be transferred.

You will receive an e-mail from your respective bank when the funds are in. If your transfer was not successful, you will be notified and you will be refunded in 3 business days.

Should you experience any interruption at any stage while performing a transaction with Zapp, we advise you to confirm the transaction status by checking your account balance to confirm whether the transaction is successful or not. If you do find any discrepancies, you can contact us at 03-76616211 or hello@zapp.com.my

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Once the transaction is completed successfully, it cannot be cancelled or reversed. If you are wrongly charged, you may contact our customer service for assistance.

You can use the in-app QR code scanner to scan the merchant’s QR code and authorize the transaction with your PIN to make a purchase.

  • You can scan QR code and make payments at our participating merchants’ stores
  • You can pay for online purchases by keying in your Zapp ID and Password at participating online merchants
  • You can buy in-app vouchers within the Zapp App. Just select the Voucher you want and complete the transaction with your PIN

Please note that for Zapp Islamic, any transaction at Non-Halal Merchants will be rejected.

No, only Halal Certified and self-declared halal merchant’s will be displayed in Zapp Islamic. The halal icon will appear next to the merchant’s name of Halal certified. Whereas, self-declared halal merchant’s will be displayed in generic list without the Halal Icon.

Merchants who are not selling or providing non-halal products but do not have JAKIM’s Halal certificate. Merchants under this category are required to renew their declaration of products on yearly basis.

No. For Zapp Islamic e-wallet users, any transactions performed at Non-Halal Merchants will be declined automatically. Islamic e-wallet users shall refer to the merchant list in the app to identify those merchants that accept Zapp Islamic e-wallet.

When making a purchase, you can tap the round scanner icon at the bottom of your Zapp homepage to open the QR code scanner & Pay.

To reset your password, please follow the steps below:

  • Step 1. Click “Forgot Password” On The Sign-In Page
  • Step 2. Enter Your Registered Email
  • Step 3. Confirm Your Email Associated With Your Zapp Account
  • Step 4. Check Your Email In-box For The Password Reset Email
  • Step 5. Click The Link In The Email And Enter A New Password

If you don't see the email in your inbox, check your spam/junk folder or contact our customer service for help.

To reset your PIN, please call our Customer Service at 03-76616211 for assistance.

You can change your Zapp Transaction PIN by going to My Account > Tap on Security.

Click the Edit button.

To change Transaction PIN, please follow the steps below:

  • Step1. Enter Previous Transaction Pin.
  • Step 2. Enter New Transaction Pin.
  • Step 3. Re-Enter New Transaction Pin.

Yes, you have an option to deactivate/close your account, provided that there is no more funds in your e-wallet. Please contact our customer service at 03-76616211 or hello@zapp.com.my to deactivate your account. Customer service will assist you in deleting your account from our back-end and you will receive an email once your account has been deactivated. However, we strongly encourage you not to deactivate your account as it is free and more exciting features are coming soon.

New User - After signing in, user can opt in for Zapp Islamic or conventional Zapp e-wallet

Existing user – Need to upgrade the app version and opt in. User will be prompted to opt in upon login to the Zapp app.

Upon successful sign up Users MUST choose either to be a conventional Zapp e-wallet user or Zapp Islamic e-wallet users. Users are not allowed to make any changes after choosing the type of wallet.

NO, however you may opt to close your current Zapp account and register again with new Zapp account and choose conventional e-wallet.

Yes, you can choose either Zapp Islamic e-wallet or conventional Zapp e-wallet but only 1-time selection is allowed.

Yes, you can choose either Zapp Islamic or conventional Zapp but only 1-time selection is allowed.

If your phone is lost or stolen, contact us immediately at 03-76616211. We will assist you to temporarily suspend your Zapp account, as a safety measure.

Zapp lets users who spend RM20 or more in a single transaction stand a chance to win URewards.

The excess URewards won will be converted into Gold Coins.

e.g. Let’s say your e-wallet size limit is RM500 and you have RM480 stored. This means your e-wallet can only store another RM20 before it reaches its limit.

Assuming you win RM50 worth of URewards, RM20 will be credited to your e-wallet while the remaining RM30 will be converted to Gold Coins.

The Spin & Win pop-up screen will appear right after a transaction of at least RM20 is made.

Important: Do not close the Spin & Win screen or app to avoid losing your chance to join the contest. In the event that the app crashes, or your phone dies, or you lose internet connectivity during a Spin & Win pop-up, you would not be able to re-open the screen.

If you are eligible to receive gift vouchers, you will find them under Gifts during special promotions or offers.

Yes, every gift voucher comes with an expiry date as reflected in your e-wallet. Redeem it before it expires.

No, gift vouchers is not transferable.

No, gift vouchers cannot be exchanged for money or goods in any shape or form.

Contest and promotion are normally the same for both products, however they will be some tactical campaigns that only applicable to either Zapp or Zapp Islamic only.

Silver Coins are earned when you make purchases with Zapp. After you collect a certain amount of Silver Coins, they turn into Gold Coins.

For every RM1 spent, you get 10 Silver Coins. When you have accumulated 10,000 Silver Coins, the coins will be then converted to 1 Gold Coin. You can start redeeming rewards from the Zapp Rewards catalogue when you have sufficient Gold Coins.

*Terms and Conditions:

  • Silver Coins are credited for every minimum spend of RM1 e.g. You get 200 Silver Coins when you spend RM20.

After you earn a certain number of Silver Coins, they automatically turn into Gold Coins that allow you to redeem e-money and products..

10,000 Silver Coins = 1 Gold Coin

Your Silver Coins may not expire, but your Gold Coins can.

Your Gold Coins will expire after 2 years, on a quarterly basis based on when they were earned.

Quarterly Maintenance is divided as follows:

  • 1st: January - March
  • 2nd: April - June
  • 3rd: July - September
  • 4th: October - December

e.g. If you earn 20 Gold Coins in January 2019, they will expire at the end of March 2021 as it is the first quarter.

You can select any product(s) you wish to redeem on the Rewards page in the app, as long as you meet the required amount of Gold Coins for each product.

You will receive an e-mail notifying you of your redemption, as well as an e-mail to track the package after it has been shipped.

If you aren’t able to connect to Zapp, this is usually caused by an issue with your Internet connection or your phone's settings.

Most connection issues can be resolved by doing one of the following:

  • Restart your phone, or turn it off and on; or
  • Update Zapp to the latest version available on the App Store or Play Store; or
  • Try connecting to a different WiFi SSID; or
  • Make sure WiFi stays on during sleep mode; or
  • Reboot your WiFi router; or
  • Contact your service provider and make sure your APN settings are configured correctly.

If you are sure your phone is connected to the Internet, there are a few reasons why ZappChat messages aren't going through:

  • a. Your phone needs to be restarted or turned off and on.
  • b. The contact you're messaging has blocked your number.

When a message is sent to you via ZappChat, your phone will automatically display a push notification to alert you.

iOS apps can provide three types of notifications

  • Sound: An audible alert play.
  • Alerts/Banners: An alert or banner appears on the screen.
  • Badges: An image or number appears on the application icon.

For Android 6.0+:

  • Make sure Do Not Disturb is turned off or you have allowed Zapp notifications in priority mode in your phone's Settings app > Sound > Do Not Disturb.
  • Make sure all of Zapp’s permissions are granted in your phone's Settings app > Apps > Zapp > Permissions.

Can’t find the answer to your question? Contact us via any one of the channels below.

Phone 03-76616211
Email hello@zapp.com.my
Mail
  • Customer Service Department
  • I-Serve Payment Gateway Sdn Bhd
  • No. 2-2, Jalan USJ 9/5P, Subang Business Centre,
  • 47620 Subang Jaya, Selangor
  • Malaysia

Zapp e-wallet is a lifestyle e-wallet that features exciting cashless and chat features that you can take with you on your phone wherever you go and whenever you need it. We offer both Zapp (conventional) and Zapp Islamic (shariah compliant).

With Zapp e-wallet, you can:

  • Top Up Funds Into Your Account
  • Send Money to your Friends & Family Members
  • Receive Money from your Friends or Family Members
  • Transfer Funds to Your Local Bank Account
  • Pay For Goods & Services At Participating Zapp Merchants
  • Buy Vouchers
  • Send Messages, Make Voice / Video Calls and Send Media Files via ZappChat
  • Zapp Islamic is a Shariah-Compliant e-wallet where users are allowed to perform transactions at all Zapp merchants except Non-Halal merchants
  • The Islamic e-wallet resides in the same Zapp app and user can choose for Zapp Islamic or conventional Zapp, which is Non-Shariah Compliant e-wallet.
  • All funds deposited by Zapp Islamic wallet users will be kept separately in Islamic or Shariah-compliant bank account.
  • Fund use for payment settlement to all Halal merchants will be taken from Islamic or Shariah-compliant bank account.
  • All the processes starting from Fund deposit to payment to merchants aligned with Syariah principles.

It’s easy! Just download Zapp from the App Store or Play Store and follow the required steps to sign up.

Your device must be operating on Android 2.3.3 or iOS 8.0 or newer.

For security and best experience purposes, we strongly advise you not to use Zapp on a jailbroken or rooted device. Messages will not be protected by end-to-end encryption and certain functions may not work on a jailbroken or rooted phone.

Yes, Zapp is licensed by Bank Negara Malaysia's (BNM) and complies with its regulations. Additionally, our Zapp e-wallet app is secured via end-to-end encryption. You also need a 6-digit transaction PIN or fingerprint/ face ID that only you know to authorize each transaction. Do not share your PIN with anyone or keep it at a place that can be easily accessed by 3rd party.

Yes, it is protected. We obtain your consent prior to the use or sharing of your personal information for any purpose beyond the requirements for which it was originally collected. However, we may (with your authorization) share your personal information with other third parties under certain scenarios permitted by law. You may refer to our Privacy Policy for more information.

A Transaction PIN is a 6-digit PIN that you have created when you signed up as a Zapp user. You need to key in the Transaction PIN every time you perform a transaction, as a mean to authorize the transaction. Do not use a PIN which can easily be guessed by 3rd party, eg 111111, 123456 or your date of birth.

You can do this via Online Banking / FPX or Credit / Debit Card

Online Banking / FPX Minimum RM20
Credit/ Debit card Minimum RM20
Account Type Minimum Balance Maximum Balance
ZBA None RM200
ZPA None RM1500

If there are insufficient funds during a transaction, the system will prompt you to top up your Zapp account before allowing you to proceed with the transaction.

It allows you to transfer funds from your Zapp account to another Zapp account holder or your local bank account. This feature is only available for ZPA users.

Yes, you can do so by selecting the Request icon in the Zapp homepage.

A processing fee of 2% or capped at RM2.00 maximum

Click at the transfer icon at home page and procced key in Zapp ID or phone number, you can also find Zapp Id from the list. Then amount to transfer and reference and complete.

Click at the Request icon at Home page and procced to key in Zapp ID, amount and reference and complete.

  • Step 1. Click on the Transfer icon at the home page
  • Step 2: select local bank and fill-in the transfer details,
  • Step 3: Select bank
  • Step 4:key in account number
  • Step 5: Full name as per ic will be auto filled as per your registration
  • Step 6:key in amount to transfer
  • Step 7: Click Next
  • Step 8: Verify the bank account number
  • Step 9: Key in 6-digit transaction pin
  • Step 10: transaction completed.

The transaction status is displayed at the end of each transaction. You can also go to Transaction History or Balance to verify.

It will take 2-3 business days for the funds to be transferred.

You will receive an e-mail from your respective bank when the funds are in. If your transfer was not successful, you will be notified and you will be refunded in 3 business days.

Should you experience any interruption at any stage while performing a transaction with Zapp, we advise you to confirm the transaction status by checking your account balance to confirm whether the transaction is successful or not. If you do find any discrepancies, you can contact us at 03-76616211 or hello@zapp.com.my

Once the transaction is completed successfully, it cannot be cancelled or reversed. If you are wrongly charged, you may contact our customer service for assistance.

You can use the in-app QR code scanner to scan the merchant’s QR code and authorize the transaction with your PIN to make a purchase.

  • You can scan QR code and make payments at our participating merchants’ stores
  • You can pay for online purchases by keying in your Zapp ID and Password at participating online merchants
  • You can buy in-app vouchers within the Zapp App. Just select the Voucher you want and complete the transaction with your PIN

Please note that for Zapp Islamic, any transaction at Non-Halal Merchants will be rejected.

No, only Halal Certified and self-declared halal merchant’s will be displayed in Zapp Islamic. The halal icon will appear next to the merchant’s name of Halal certified. Whereas, self-declared halal merchant’s will be displayed in generic list without the Halal Icon.

Merchants who are not selling or providing non-halal products but do not have JAKIM’s Halal certificate. Merchants under this category are required to renew their declaration of products on yearly basis.

No. For Zapp Islamic e-wallet users, any transactions performed at Non-Halal Merchants will be declined automatically. Islamic e-wallet users shall refer to the merchant list in the app to identify those merchants that accept Zapp Islamic e-wallet.

When making a purchase, you can tap the round scanner icon at the bottom of your Zapp homepage to open the QR code scanner & Pay.

To reset your password, please follow the steps below:

  • Step 1. Click “Forgot Password” On The Sign-In Page
  • Step 2. Enter Your Registered Email
  • Step 3. Confirm Your Email Associated With Your Zapp Account
  • Step 4. Check Your Email In-box For The Password Reset Email
  • Step 5. Click The Link In The Email And Enter A New Password

If you don't see the email in your inbox, check your spam/junk folder or contact our customer service for help.

To reset your PIN, please call our Customer Service at 03-76616211 for assistance.

You can change your Zapp Transaction PIN by going to My Account > Tap on Security.

Click the Edit button.

To change Transaction PIN, please follow the steps below:

  • Step1. Enter Previous Transaction Pin.
  • Step 2. Enter New Transaction Pin.
  • Step 3. Re-Enter New Transaction Pin.

Yes, you have an option to deactivate/close your account, provided that there is no more funds in your e-wallet. Please contact our customer service at 03-76616211 or hello@zapp.com.my to deactivate your account. Customer service will assist you in deleting your account from our back-end and you will receive an email once your account has been deactivated. However, we strongly encourage you not to deactivate your account as it is free and more exciting features are coming soon.

New User - After signing in, user can opt in for Zapp Islamic or conventional Zapp e-wallet

Existing user – Need to upgrade the app version and opt in. User will be prompted to opt in upon login to the Zapp app.

Upon successful sign up Users MUST choose either to be a conventional Zapp e-wallet user or Zapp Islamic e-wallet users. Users are not allowed to make any changes after choosing the type of wallet.

NO, however you may opt to close your current Zapp account and register again with new Zapp account and choose conventional e-wallet.

Yes, you can choose either Zapp Islamic e-wallet or conventional Zapp e-wallet but only 1-time selection is allowed.

Yes, you can choose either Zapp Islamic or conventional Zapp but only 1-time selection is allowed.

If your phone is lost or stolen, contact us immediately at 03-76616211. We will assist you to temporarily suspend your Zapp account, as a safety measure.

Zapp lets users who spend RM20 or more in a single transaction stand a chance to win URewards.

The excess URewards won will be converted into Gold Coins.

e.g. Let’s say your e-wallet size limit is RM500 and you have RM480 stored. This means your e-wallet can only store another RM20 before it reaches its limit.

Assuming you win RM50 worth of URewards, RM20 will be credited to your e-wallet while the remaining RM30 will be converted to Gold Coins.

The Spin & Win pop-up screen will appear right after a transaction of at least RM20 is made.

Important: Do not close the Spin & Win screen or app to avoid losing your chance to join the contest. In the event that the app crashes, or your phone dies, or you lose internet connectivity during a Spin & Win pop-up, you would not be able to re-open the screen.

If you are eligible to receive gift vouchers, you will find them under Gifts during special promotions or offers.

Yes, every gift voucher comes with an expiry date as reflected in your e-wallet. Redeem it before it expires.

No, gift vouchers is not transferable.

No, gift vouchers cannot be exchanged for money or goods in any shape or form.

Contest and promotion are normally the same for both products, however they will be some tactical campaigns that only applicable to either Zapp or Zapp Islamic only.

Silver Coins are earned when you make purchases with Zapp. After you collect a certain amount of Silver Coins, they turn into Gold Coins.

For every RM1 spent, you get 10 Silver Coins. When you have accumulated 10,000 Silver Coins, the coins will be then converted to 1 Gold Coin. You can start redeeming rewards from the Zapp Rewards catalogue when you have sufficient Gold Coins.

*Terms and Conditions:

  • Silver Coins are credited for every minimum spend of RM1 e.g. You get 200 Silver Coins when you spend RM20.

After you earn a certain number of Silver Coins, they automatically turn into Gold Coins that allow you to redeem e-money and products..

10,000 Silver Coins = 1 Gold Coin

Your Silver Coins may not expire, but your Gold Coins can.

Your Gold Coins will expire after 2 years, on a quarterly basis based on when they were earned.

Quarterly Maintenance is divided as follows:

  • 1st: January - March
  • 2nd: April - June
  • 3rd: July - September
  • 4th: October - December

e.g. If you earn 20 Gold Coins in January 2019, they will expire at the end of March 2021 as it is the first quarter.

You can select any product(s) you wish to redeem on the Rewards page in the app, as long as you meet the required amount of Gold Coins for each product.

You will receive an e-mail notifying you of your redemption, as well as an e-mail to track the package after it has been shipped.

For Android devices, it is not possible to move ZappChat to a memory card (SD card) at this time. We are working on improving our application size and memory utilisation. In the meantime, if you need to free up space for ZappChat, we recommend moving other applications and media files to your SD card.

For iOS devices, it is not possible as your device doesn’t allow transfer to external SD cards.

ZappChat uses your phone's Internet connection to send and receive messages. As long as you have not exceeded your data limit or are connected to a WiFi network, your service provider should not charge you for messaging over ZappChat

Important: Additional mobile data charges may apply if you are on data roaming. If you send SMS messages to your friends inviting them to use ZappChat, service charges from your Telco provider may apply.

Step 1. Open A Chat.

Step 2. Tap 'Add' Next To The Text Field And Select One Of These:

  • Fund Transfer (Zapp Premium Account Users Only)
  • Media
  • Files
  • Location
  • Contact

ZappChat voice messaging allows you to instantly communicate with contacts and groups. It provides an enriching chat experience, and you can use it to deliver important and time-sensitive information. All voice messages are downloaded automatically.

How to send a voice message:

  • Step 1. Open A Chat
  • Step 2. Tap And Hold The Voice Button Next To The Text Field And Start Speaking.
  • Step 3. Once Finished, Remove Your Finger From The Voice Button.
  • Step 4. The Voice Message Will Be Automatically Sent.

To delete an individual chat:

  • Step 1. Go To The ZappChatroom.
  • Step 2. Tap Contact Name To View Profile > Delete Chat

To delete a group chat:

  • Step 1. Go To The Group Chat.
  • Step 2. Tap On Group Name On Top > Choose Exit Group
  • Step 3. Tap On Group Name On Top Again > Choose Delete Group

To create a group chat:

  • • Step 1. Tap The Contact Icon On The Top Right Corner > Create Group.
  • • Step 2. Select The Contacts You Want To Add Into Your Group.
  • • Step 3. Set A Name For Your Group.

You may also add a group icon by tapping the camera icon, where you can either select a photo from your gallery or take a photo with your camera. Once set, the icon will appear next to the group in the Chats tab.Tap Create when you're done.

To add a new contact, you may:

  • Add A New Contact On ZappChat Via ZappChat ID; Or
  • Add A New Contact By Scanning The Zapp User’s QR Code.

Voice calling lets you call your contacts using ZappChat for free, even if they’re in another country. Voice calling uses your phone’s Internet connection rather than your cellular plan’s voice minutes. Data charges may apply.To make a voice or video call:

  • A. Open The Chat With The Contact You Want To Call Via Voice Or Video.
  • B. Tap The Phone Icon To Make A Voice Call Or The Video Camera Icon To Make A Video Call.

To block an unknown number:

  • Step 1. Open The Chat With The Selected Contact.
  • Step 2. Tap User Profile > Tap Block.

To unblock a contact:

  • Step 1. Open The Chat With The Selected Contact.
  • Step 2. Tap User Profile > Tap Unblock.

An end-to-end encryption ensures your messages, photos, videos, voice messages, documents, status updates and calls are secured from falling into the wrong hands.

ZappChat end-to-end encryption ensures only you and the person you're communicating with are able to read what has been sent. Rest assured that Zapp does not have access to the information. Your messages are secured with locks, and only the recipient and you have the special keys needed to unlock and read your messages. For added protection, every message you send has a unique lock and key. All of this happens automatically.

Important: End-to-end encryption is always active. There is no option to turn off end-to-end encryption.

If you aren’t able to connect to Zapp, this is usually caused by an issue with your Internet connection or your phone's settings.

Most connection issues can be resolved by doing one of the following:

  • Restart your phone, or turn it off and on; or
  • Update Zapp to the latest version available on the App Store or Play Store; or
  • Try connecting to a different WiFi SSID; or
  • Make sure WiFi stays on during sleep mode; or
  • Reboot your WiFi router; or
  • Contact your service provider and make sure your APN settings are configured correctly.

If you are sure your phone is connected to the Internet, there are a few reasons why ZappChat messages aren't going through:

  • a. Your phone needs to be restarted or turned off and on.
  • b. The contact you're messaging has blocked your number.

When a message is sent to you via ZappChat, your phone will automatically display a push notification to alert you.

iOS apps can provide three types of notifications:

  • Sound: An audible alert play.
  • Alerts/Banners: An alert or banner appears on the screen.
  • Badges: An image or number appears on the application icon.

For Android 6.0+:

  • Make sure Do Not Disturb is turned off or you have allowed Zapp notifications in priority mode in your phone's Settings app > Sound > Do Not Disturb.
  • Make sure all of Zapp’s permissions are granted in your phone's Settings app > Apps > Zapp > Permissions.

Can’t find the answer to your question? Contact us via any one of the channels below.

Phone 03-76616211
Email hello@zapp.com.my
Mail
  • Customer Service Department
  • I-Serve Payment Gateway Sdn Bhd
  • No. 2-2, Jalan USJ 9/5P, Subang Business Centre,
  • 47620 Subang Jaya, Selangor
  • Malaysia