1. This campaign is held by I-Serve Payment Gateway Sdn Bhd (Company No. 1128417-K) (“ISPG”). By joining this campaign, you agree to be bound by and comply with these terms and conditions which shall from an integral part of and to be read together with Zapp Terms of Service.

Campaign Period

2. This Campaign shall commence from 12.01am of 26th February 2020 until 11.59pm of 19th April 2020 (“Campaign Period”).
3. The Organiser reserves the right to amend, postpone or reschedule the campaign period or any of the dates thereof at its sole discretion.

Eligibility

4. This Campaign is open to Zapp Users who fulfill the following criteria: -
   1. New users who signed up, activated the e-wallet and top up in the e-wallet during the Campaign Period.
   2. Existing users that have not activated their e-wallet – whom activate and top up during the campaign period.
5. Zapp users who fulfills the above criteria is hereinafter defined as “Eligible Participant”.
6. The following persons are NOT eligible to participate in this Campaign: -
   1. Permanent or contract employees of i-Serve Group of Companies (including its associated or related companies) and their immediate family members (parents, spouses, siblings and children);
   2. Representatives, employees, consultants and/or agents of the content, advertising, promotion services providers for this campaign and their immediate family members (parents, spouses, siblings and children);
   3. Existing Zapp users who have already activated their e-wallet and have performed their first top up or transaction before the campaign period.

Campaign Mechanism

Part A: Campaign Eligibility

7. To be eligible for the campaign, eligible participant is required to activate his/her e-wallet and top-up a minimum of RM20.00.
8. Notwithstanding the above, the right to determine the Eligible Participant/Winner is at the sole discretion of the Organiser and all decisions made shall be final, conclusive and binding.

Part B: Prizes

9. Each Eligible Participant is entitled to only win one (1) prize during the draws throughout the Campaign.
10. The prizes are given on an "As is" basis and are not transferable or exchangeable for cash, in full or in part. The Organiser makes no warranties express or implied, on the quality, merchantability or fitness for a particular purpose. The Organiser reserves the right at their absolute discretion to substitute any of the Prizes with a prize of equal value, at any time, without prior notice consent.
11. All Prizes will be awarded in its current state and cannot be exchanged.

Part C: Notification of Winners and Claim of Prizes

1. Selection of the winners will be conducted by the Organiser via random draw in the manner at the Organiser’s own discretion (“Selected Winners”). The Eligible Participants will be notified on the Campaign Prize Winners via website, Facebook page and Instagram Account of Zapp on 27th April 2020.
2. Selected winners will be able to collect their respective prizes after the announcement of the winners have been made.
3. Selected Winners will be given a few redemption methods: -
   1. To collect the prizes at THE ORGANISER’s respective office “18-3 & 19-3, Upper Ground,UOA Business Park, No. 1, Jalan Pengaturcara U1/51A Kawasan Perindustrian Temasya, 40150 Shah Alam, Selangor”;
   2. To authorise another person to collect on behalf at the Organiser’s respective office; or
   3. To be courier to Winner’s provided address.
4. All costs and expenses incurred or to be incurred for the collection, redemption or delivery of the Prizes shall be borne fully by the Winner(s).
5. The Organiser reserves the right to request for any documentation or supporting proof of identification of the Winners prior to the collection of the Prizes. Prizes will be forfeited if the Winner(s) is unable to complete and pass the verification process successfully or if verification documents provided are in any way different from the information provided to the Organiser.
6. If the winners do not respond to the notification email when required within three (3) days or answer the phone calls after three (3) times of attempted calls for any reason whatsoever, the prizes will be forfeited and the Organiser shall allocate the Prize to the next Selected Winner.
7. In the event the Selected Winners did not claim the prizes by 31st May 2020, the prizes will be forfeited. Any winner whose prize has been forfeited shall not be entitled to any payment or compensation.

Additional Terms

1. Eligible participants may only be entered once and entitled to one (1) prize only.
2. Campaign winners must continue to be a registered Zapp user until the fulfilment of prizes, whereby failing to do so, the winner(s) will be disqualified from the campaign and any prize(s) won will be forfeited.
3. The prize is non-refundable, non-transferable and non-exchangeable for cash, credit or any other item(s).
4. i-Serve will fulfil the delivery of prizes within sixty (60) days of the claim by the selected winners of the Zapp Up & Win.
5. the extent permitted by law, the Organiser shall not be liable for any loss or damage whatsoever which is suffered (including but not limited to indirect or consequential loss) or for personal injury which is suffered or sustained as a result of prize collection and/or fulfilment
6. By participating in this campaign, the Eligible Participant expressly agrees and consents to:
   1. be bound by these terms and conditions and the decisions of the Organiser’s concerning this campaign;
   2. grant to the Organiser and its authorised advertising or media agencies all consents and waivers necessary for Eligible Participant’s name, likeness and particulars to be used for publicity, marketing and advertising purposes worldwide, without limitation and without compensation, in any manner whatsoever in any part of the world as the Organiser shall in its sole discretion deem fit;
   3. allow Organiser to disclose to any third party the Eligible Participant’s personal data for any and all purposes in relation to this campaign and any other related business activity;
   4. hold harmless and indemnify Organiser from any loss or damage suffered during delivery of prizes.
7. The records of transactions maintained by Organiser and the selection of Winners shall be final and conclusive.
8. Organiser reserves the right to select a new Winner(s) to substitute any Winner(s) who may be ineligible or disqualified for any reason whatsoever throughout the Campaign Period.
9. Organiser reserves the right to replace prizes, in the case that no stock is available, with another prize of equal value.
10. Organiser’s decision on all matters relating to this Campaign shall be final, conclusive and binding and it shall not be obliged to give any reasons or enter into any correspondence with any person(s) on any matter concerning this Campaign.
11. The Winners shall not be entitled to any cash compensation, benefits or substitution in any form whatsoever in lieu of the Campaign.
12. Organiser reserves the right to forfeit the Prizes awarded if the Winners do not comply with any of the terms and conditions herein.
13. Organiser reserves the rights at its absolute discretion to change, vary, delete or add to any these terms and conditions without prior notice.
14. Organiser shall not be responsible in any way whatsoever in the event of any complaint, dispute, damage or defect arising in respect of any of the Prizes.
15. These Terms and Conditions, as may be amended from time to time, shall prevail over any provisions or representations contained in any other promotional material or advertising of this campaign.
16. i-Serve reserves the right to cancel, terminate, suspend or replace this campaign (or any part thereof) with or without any prior notice and shall not be liable for any claim or compensation in respect of such cancellation, termination, suspension or replacement.
17. For any enquiries to this campaign, please call Organiser at 03-7661-6211
18. Personal Data Protection Act 2010 (“PDPA”)
    1. By entering into this campaign, all Eligible Participants consent to the use of their Personal Data by the Organiser for the running of this campaign or for any publicity of the campaign in any form and through any media;
    2. The Eligible Participant acknowledges that Organiser are authorised to process his/her personal data provided pursuant to this campaign in accordance with their respective data privacy policies. For Organiser’s data privacy policy, please refer to zapp.com.my/privacy and policy
    3. Any failure by the Eligible Participant to disclose the personal data required may result in disqualification from the campaign.

The Campaign Terms and the General Campaign Terms and Conditions (collectively “Terms and Conditions”) shall be binding on all participants who participate in this campaign (“participants”). The definitions in the General Campaign Terms and Conditions shall apply unless otherwise expressly stated in the Basic Terms. In the event of any inconsistency between the Campaign Terms and the General Campaign Terms and Conditions, the Campaign Terms shall prevail to the extent of such inconsistency.

Entry and participation in the campaign shall be deemed an unconditional acceptance by the participants of the Terms and Conditions

General Campaign Terms & Conditions

1. This General Campaign Terms and Conditions shall apply to all ongoing and future campaigns by i-Serve Payment Gateway Sdn Bhd and shall be deemed and read as an integral part of each individual campaign terms and conditions. Any reference in this document to the Terms and Conditions shall be in reference to both the General Campaign Terms and Conditions and each individual campaign terms and conditions unless stated otherwise.
2. i-Serve Payment Gateway Sdn Bhd reserves the right to amend, delete, or vary these Terms and Conditions at its sole discretion by giving seven (7) days prior notice of such amendment, deletion or variation and the user shall be bound to such changes. Such notice shall be posted on Zapp Website (www.zapp.com.my).
3. i-Serve Payment Gateway Sdn Bhd shall be entitled to take any form of action against a user who abuses the campaign, including but is not limited to, any suspicious activities, or any attempts to circumvent the Terms and Conditions herein.
4. i-Serve Payment Gateway Sdn Bhd’s decision shall be final. Any correspondence pertaining to the decision made by i-Serve Payment Gateway Sdn Bhd will not be entertained.
5. This Terms & Conditions may also be available in the Bahasa Malaysia language. In the event of any inconsistency, conflict, ambiguity or discrepancy between the English version and the Bahasa Malaysia version of this Terms & Conditions, the English version of this Terms and Conditions shall prevail.
6. In the event any campaigns involve merchants, the relevant participating merchant’s reserves the right to revise its terms and conditions without prior notice. Users’ participation in the relevant campaign shall be further subjected to the participating merchant’s terms and conditions.
7. These Terms and Conditions shall be governed by the laws of Malaysia and any dispute arising out of or in connection with the campaign shall be referred to the exclusive jurisdiction of Malaysian Courts.
8. Any promotion related claims shall be made within sixty (60) days from the date of the transaction.
9. Please visit www.zapp.com.my for more information or inquiries.